Sr. Medical Admin Secretary, Trolley Crossing PC, 40 Hours, Days
UMass Memorial Health, Charlton, MA, United States
Overview
At UMass Memorial Health, the Secretary, Medical Admin provides administrative and clerical support to physicians, advanced practice providers, and clinical staff. This position coordinates patient scheduling and registration, manages medical and administrative documentation, facilitates communication among caregivers, patients, and external partners, and performs a variety of business and office functions to support the smooth daily operations. The Secretary, Medical Admin ensures all work is performed with a high degree of professionalism, confidentiality, accuracy, and customer service.
Major Responsibilities
Patient Scheduling, Registration, and Coordination
Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
Assists with new patient intake, including collecting demographic and insurance information.
Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
Communication and Customer Service
Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
Escorts patients to examination rooms and chaperones examinations as required.
Documentation, Transcription, and Correspondence
Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
Proofreads and edits materials for grammar, spelling, format, and style.
Composes or prepares standard letters and forms for review.
Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
Billing and Financial Processing
Collects patient copayments, processes payments, and maintains records for daily deposits.
Performs on-site charge entry for submission to billing.
Office and Administrative Operations
Prepares and processes routine administrative paperwork, such as expense and purchase requisitions, and time sheets, ensuring timely submission.
Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
Monitors office supply inventory and ensures basic maintenance of office equipment.
Position Qualifications
License/Certification/Education
Required: High School diploma or equivalent.
Preferred: Completion of a medical secretary, medical assistant, or related vocational training program.
Experience/Skills
Required: Proficiency in Microsoft Office Suite.
Required: Strong organizational, communication, and customer service skills.
Required: Ability to maintain confidentiality of patient and organizational information.
Required: Demonstrated ability to manage multiple priorities in a fast-paced environment.
Preferred: 1 year of experience in a medical office or healthcare setting.
Preferred: Proficiency in electronic health record (EHR) systems.
Preferred: Familiarity with medical terminology, insurance authorization processes, and clinical workflows.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Physical Demands and Environmental Conditions
Work is considered sedentary. Position requires work indoors in a normal office environment.
EEO and Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
UMass Memorial Health is an equal opportunity and affirmative action employer. We value diversity and encourage applications from individuals with varied experiences, perspectives and backgrounds. We will make reasonable accommodations for qualified individuals with disabilities throughout the application process.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
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At UMass Memorial Health, the Secretary, Medical Admin provides administrative and clerical support to physicians, advanced practice providers, and clinical staff. This position coordinates patient scheduling and registration, manages medical and administrative documentation, facilitates communication among caregivers, patients, and external partners, and performs a variety of business and office functions to support the smooth daily operations. The Secretary, Medical Admin ensures all work is performed with a high degree of professionalism, confidentiality, accuracy, and customer service.
Major Responsibilities
Patient Scheduling, Registration, and Coordination
Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
Assists with new patient intake, including collecting demographic and insurance information.
Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
Communication and Customer Service
Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
Escorts patients to examination rooms and chaperones examinations as required.
Documentation, Transcription, and Correspondence
Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
Proofreads and edits materials for grammar, spelling, format, and style.
Composes or prepares standard letters and forms for review.
Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
Billing and Financial Processing
Collects patient copayments, processes payments, and maintains records for daily deposits.
Performs on-site charge entry for submission to billing.
Office and Administrative Operations
Prepares and processes routine administrative paperwork, such as expense and purchase requisitions, and time sheets, ensuring timely submission.
Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
Monitors office supply inventory and ensures basic maintenance of office equipment.
Position Qualifications
License/Certification/Education
Required: High School diploma or equivalent.
Preferred: Completion of a medical secretary, medical assistant, or related vocational training program.
Experience/Skills
Required: Proficiency in Microsoft Office Suite.
Required: Strong organizational, communication, and customer service skills.
Required: Ability to maintain confidentiality of patient and organizational information.
Required: Demonstrated ability to manage multiple priorities in a fast-paced environment.
Preferred: 1 year of experience in a medical office or healthcare setting.
Preferred: Proficiency in electronic health record (EHR) systems.
Preferred: Familiarity with medical terminology, insurance authorization processes, and clinical workflows.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Physical Demands and Environmental Conditions
Work is considered sedentary. Position requires work indoors in a normal office environment.
EEO and Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
UMass Memorial Health is an equal opportunity and affirmative action employer. We value diversity and encourage applications from individuals with varied experiences, perspectives and backgrounds. We will make reasonable accommodations for qualified individuals with disabilities throughout the application process.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
#J-18808-Ljbffr