Customer Solution Design Advisor
Canon USA, Roseland, NJ, United States
The Advisor, Customer Solution Design
The Advisor, Customer Solution Design supports the development and delivery of customer‑centric solutions throughout the sales lifecycle. This role focuses on coordinating solution design activities, supporting proposal and presentation development, and ensuring alignment with the organization’s technical and operational capabilities.
Your Impact
Customer‑Centric Design: Drives technical and operational solution design for each customer opportunity, leveraging SMEs to ensure functional viability.
Opportunity Status Tracking: Monitors and documents key milestones and activities throughout the pre‑sales lifecycle.
Documentation & Communication: Creates clear, compelling solution documentation and collaborates with sales to effectively present to stakeholders.
Marketing Asset Coordination: Supports creation and management of customer references, case studies, and success stories.
Customer & Market Intelligence: Captures customer feedback and insights to strengthen thought leadership and customer success programs.
Cross‑Functional Collaboration: Aligns with Sales, Marketing, and Support teams to ensure consistency across customer‑facing initiatives.
Sales Process Enablement: Acts as a trusted advisor during sales cycles, supporting discovery, workshops, and proposals to align solutions with customer expectations.
Solution & Capabilities Awareness: Maintains working knowledge of Canon’s services, solutions, and product offerings.
Strategic Initiative Support: Works with leadership in support of broader strategic initiatives and goals.
Continuous Improvement: Enhances solution design standards and stays informed on emerging technologies and trends.
Training & Mentorship: Delivers solution training and mentors internal teams in areas of expertise.
About You: The Skills & Expertise You Bring
In accordance with applicable law, we are providing the anticipated rate for this role: $76,150 - $114,040 / year.
Bachelor’s degree in a relevant field or equivalent experience required, plus 7 years of related experience.
Customer Success experience preferred.
Experience with Google Workspace, Microsoft 365, and Power BI is a plus.
Requires up to 25% travel (valid driver’s license and acceptable driving record necessary).
Requires strong interpersonal and communications skills, and public speaking skills.
Proven Experience In TCO Modeling And Optimization Strategies
Ability to conduct a comprehensive Total Cost of Ownership (TCO) analysis.
Must be capable of reviewing current workflows and data to design an optimized solution that identifies specific opportunities for cost‑savings and project compliance.
Proficiency In Pricing Strategy And Profitability Analysis
Demonstrate the ability to develop financial proposals that detail all cost elements while maintaining transparency in calculations, including experience managing complex structures and merging customer documents with internal data.
Financial Analysis
Responsible for analyzing internal P&L data and financial summaries to present and align corporate fiscal health.
Benefits
The role offers a competitive compensation package with medical, dental, vision, 401(k) savings, profit sharing, educational assistance, recognition programs, vacation, and more.
Workstyle
This position offers a hybrid work schedule: in‑office Tuesdays and Wednesdays (adjusted to Wednesday and Thursday from July 2026) and remote work otherwise.
Applicants must be legally authorized to work in the United States. The Company will not sponsor visas.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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The Advisor, Customer Solution Design supports the development and delivery of customer‑centric solutions throughout the sales lifecycle. This role focuses on coordinating solution design activities, supporting proposal and presentation development, and ensuring alignment with the organization’s technical and operational capabilities.
Your Impact
Customer‑Centric Design: Drives technical and operational solution design for each customer opportunity, leveraging SMEs to ensure functional viability.
Opportunity Status Tracking: Monitors and documents key milestones and activities throughout the pre‑sales lifecycle.
Documentation & Communication: Creates clear, compelling solution documentation and collaborates with sales to effectively present to stakeholders.
Marketing Asset Coordination: Supports creation and management of customer references, case studies, and success stories.
Customer & Market Intelligence: Captures customer feedback and insights to strengthen thought leadership and customer success programs.
Cross‑Functional Collaboration: Aligns with Sales, Marketing, and Support teams to ensure consistency across customer‑facing initiatives.
Sales Process Enablement: Acts as a trusted advisor during sales cycles, supporting discovery, workshops, and proposals to align solutions with customer expectations.
Solution & Capabilities Awareness: Maintains working knowledge of Canon’s services, solutions, and product offerings.
Strategic Initiative Support: Works with leadership in support of broader strategic initiatives and goals.
Continuous Improvement: Enhances solution design standards and stays informed on emerging technologies and trends.
Training & Mentorship: Delivers solution training and mentors internal teams in areas of expertise.
About You: The Skills & Expertise You Bring
In accordance with applicable law, we are providing the anticipated rate for this role: $76,150 - $114,040 / year.
Bachelor’s degree in a relevant field or equivalent experience required, plus 7 years of related experience.
Customer Success experience preferred.
Experience with Google Workspace, Microsoft 365, and Power BI is a plus.
Requires up to 25% travel (valid driver’s license and acceptable driving record necessary).
Requires strong interpersonal and communications skills, and public speaking skills.
Proven Experience In TCO Modeling And Optimization Strategies
Ability to conduct a comprehensive Total Cost of Ownership (TCO) analysis.
Must be capable of reviewing current workflows and data to design an optimized solution that identifies specific opportunities for cost‑savings and project compliance.
Proficiency In Pricing Strategy And Profitability Analysis
Demonstrate the ability to develop financial proposals that detail all cost elements while maintaining transparency in calculations, including experience managing complex structures and merging customer documents with internal data.
Financial Analysis
Responsible for analyzing internal P&L data and financial summaries to present and align corporate fiscal health.
Benefits
The role offers a competitive compensation package with medical, dental, vision, 401(k) savings, profit sharing, educational assistance, recognition programs, vacation, and more.
Workstyle
This position offers a hybrid work schedule: in‑office Tuesdays and Wednesdays (adjusted to Wednesday and Thursday from July 2026) and remote work otherwise.
Applicants must be legally authorized to work in the United States. The Company will not sponsor visas.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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