Ambulatory Patient Access Representative-BHP
Nationwide Children's Hospital, Miami Gardens, FL, United States
Job Description Summary
Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Overview
Monday - Friday (7:00 AM-3:30 PM)
Essential Functions
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient eligibility for indicated insurance and communicates any differences to the customer.
Screens registrations to ensure compliance with insurance pre‑certification and physician referral requirements and informs the customer of the requirements.
Assists in identifying self‑pay patients and referring them to financial assistance when applicable, and informs the customer of the requirements.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in shadowing/precepting new employees.
Education Requirement
High School Diploma or equivalent, required.
Associate’s Degree, preferred.
Licensure Requirement
(not specified)
Certifications
CPR certification (based on position and as determined by manager).
Skills
Demonstrated computer skills with the ability to navigate current technology systems.
Strong administrative skills.
Experience
One year of health care experience, preferred.
Physical Requirements
Occasionally: Blood and/or bodily fluids, driving motor vehicles (work required), lifting/carrying 0-10 lbs, lifting/carrying 11-20 lbs, loud noises, pushing/pulling 26-40 lbs, pushing/pulling 41-60 lbs, reaching above shoulder, squat/kneel.
Frequent: Bend/twist, biohazard waste, patient equipment.
Continuous: Audible speech, chemicals/medications, color vision, communicable diseases and/or pathogens, computer skills, decision making, depth perception, flexing/extending of neck, hand use (grasping, gripping, turning), hearing acuity, interpreting data, peripheral vision, problem solving, pushing/pulling 0-25 lbs, repetitive hand/arm use, seeing (far
ear), sitting, standing, walking.
Additional Physical Requirements Performed But Not Listed Above
Able to multi-task in a stressful environment.
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet
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Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Overview
Monday - Friday (7:00 AM-3:30 PM)
Essential Functions
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient eligibility for indicated insurance and communicates any differences to the customer.
Screens registrations to ensure compliance with insurance pre‑certification and physician referral requirements and informs the customer of the requirements.
Assists in identifying self‑pay patients and referring them to financial assistance when applicable, and informs the customer of the requirements.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in shadowing/precepting new employees.
Education Requirement
High School Diploma or equivalent, required.
Associate’s Degree, preferred.
Licensure Requirement
(not specified)
Certifications
CPR certification (based on position and as determined by manager).
Skills
Demonstrated computer skills with the ability to navigate current technology systems.
Strong administrative skills.
Experience
One year of health care experience, preferred.
Physical Requirements
Occasionally: Blood and/or bodily fluids, driving motor vehicles (work required), lifting/carrying 0-10 lbs, lifting/carrying 11-20 lbs, loud noises, pushing/pulling 26-40 lbs, pushing/pulling 41-60 lbs, reaching above shoulder, squat/kneel.
Frequent: Bend/twist, biohazard waste, patient equipment.
Continuous: Audible speech, chemicals/medications, color vision, communicable diseases and/or pathogens, computer skills, decision making, depth perception, flexing/extending of neck, hand use (grasping, gripping, turning), hearing acuity, interpreting data, peripheral vision, problem solving, pushing/pulling 0-25 lbs, repetitive hand/arm use, seeing (far
ear), sitting, standing, walking.
Additional Physical Requirements Performed But Not Listed Above
Able to multi-task in a stressful environment.
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet
#J-18808-Ljbffr