Customer Service Rep - Medical Field in West Palm Beach
Energy Jobline ZR, West Palm Beach, FL, United States
Job Description
We support our customers with an array of added value products and services to ensure Protection, Sustainability, Value, Compliance, and Education are provided. Our main audience is within the healthcare space as we service hospitals and customers such as doctors, dentists, and pharmacies. We now look to you to help us deliver on our customer needs from providing customer service, to managing daily production needs and working across the production and transport teams to help coordinate the day‑to‑day deliveries to our customer sites.
Responsibilities
Answer incoming calls, greet callers, provide information, transfer calls, and/or take messages as necessary.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Work closely with the production team and transport team to ensure a timely and efficient delivery is met at all customer locations. This includes:
Creating customer manifests per customer needs.
Printing process documents for daily production.
Ensuring inventory is available and stocked.
Supporting routing and rerouting of trucks on a daily/weekly basis.
Liaising with all departments and customers where changes are made or an issue occurs.
Handling late deliveries and related issues.
Qualifications
2+ years of administrative and customer service experience within retail, hospitality, or corporate settings.
Intermediate to advanced proficiency with computer systems (Microsoft Office suite, etc.).
Good written and verbal communication skills.
Ability to work weekends, holidays, or flexible hours as needed by production demands.
Proven experience in improving processes and procedures.
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We support our customers with an array of added value products and services to ensure Protection, Sustainability, Value, Compliance, and Education are provided. Our main audience is within the healthcare space as we service hospitals and customers such as doctors, dentists, and pharmacies. We now look to you to help us deliver on our customer needs from providing customer service, to managing daily production needs and working across the production and transport teams to help coordinate the day‑to‑day deliveries to our customer sites.
Responsibilities
Answer incoming calls, greet callers, provide information, transfer calls, and/or take messages as necessary.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Work closely with the production team and transport team to ensure a timely and efficient delivery is met at all customer locations. This includes:
Creating customer manifests per customer needs.
Printing process documents for daily production.
Ensuring inventory is available and stocked.
Supporting routing and rerouting of trucks on a daily/weekly basis.
Liaising with all departments and customers where changes are made or an issue occurs.
Handling late deliveries and related issues.
Qualifications
2+ years of administrative and customer service experience within retail, hospitality, or corporate settings.
Intermediate to advanced proficiency with computer systems (Microsoft Office suite, etc.).
Good written and verbal communication skills.
Ability to work weekends, holidays, or flexible hours as needed by production demands.
Proven experience in improving processes and procedures.
#J-18808-Ljbffr