Technical Support Engineer
Komodor, New York, NY, United States
Who are we?
Komodor is a cutting‑edge Kubernetes Platform provider. Our dev‑first solution streamlines Kubernetes operations across various environments, offering application and infrastructure engineers a unified platform to optimize cost and control. We aim to simplify the developer experience, enhance efficiency, and bridge the gap between application and infra teams, all while empowering companies to focus more on innovation and less on Kubernetes management. With $67M in funding raised, we are committed to pushing the boundaries of what our platform can do.
Core mission
As a proactive technical Support Engineer, your primary responsibility will be to provide exceptional support and solutions to our customers and internal technical teams, ensuring their success and satisfaction with our platform. You will understand the ins and outs of Komodor, troubleshoot issues, and provide technical guidance. The ideal candidate will have a technical background, strong problem‑solving skills, and an unwavering commitment to customer success.
What will you do?
Research issues and identify potential solutions while providing prompt and accurate feedback to customers and internal stakeholders.
Understand how things work under the hood and provide possible solutions.
Prioritize and manage multiple issues from customers on our products and platform, simultaneously.
Communicate with internal stakeholders and ensure that they are well informed of the progress and plan.
Create and maintain technical documentation to improve our support process and assist our customers.
Requirements
3+ years of experience as a Support Engineer/Technical Support in a software or SaaS company – ideally in a start‑up environment.
BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field.
Familiarity with the DevOps world – Must.
Experience with Kubernetes – Must.
Experience with customer support platforms (e.g. ZenDesk, Service Desk, Freshdesk etc.).
Excellent analytical skills, passion for pinning down technical issues, and solving problems.
Independent, dynamic, with high energy and a passion for customer success.
Enjoy a fast‑paced startup environment.
Native/fluent level English (both written and spoken).
What we offer
Great culture and perks.
Options & benefits.
Growth opportunities!
Wellness and Employee experience events.
Dog friendly (well, we love animals in total!).
Contribution to local communities by hosting, participating and encouraging our employees to be our ambassadors!
Our process
Get ready for an agile process – you will have 3-6 interviews (don’t worry it is fast paced – we promise) with our amazing management team and your future peers! We believe that recruiting is mutual so we respect your time and efforts. We are excited to meet you!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Komodor is a cutting‑edge Kubernetes Platform provider. Our dev‑first solution streamlines Kubernetes operations across various environments, offering application and infrastructure engineers a unified platform to optimize cost and control. We aim to simplify the developer experience, enhance efficiency, and bridge the gap between application and infra teams, all while empowering companies to focus more on innovation and less on Kubernetes management. With $67M in funding raised, we are committed to pushing the boundaries of what our platform can do.
Core mission
As a proactive technical Support Engineer, your primary responsibility will be to provide exceptional support and solutions to our customers and internal technical teams, ensuring their success and satisfaction with our platform. You will understand the ins and outs of Komodor, troubleshoot issues, and provide technical guidance. The ideal candidate will have a technical background, strong problem‑solving skills, and an unwavering commitment to customer success.
What will you do?
Research issues and identify potential solutions while providing prompt and accurate feedback to customers and internal stakeholders.
Understand how things work under the hood and provide possible solutions.
Prioritize and manage multiple issues from customers on our products and platform, simultaneously.
Communicate with internal stakeholders and ensure that they are well informed of the progress and plan.
Create and maintain technical documentation to improve our support process and assist our customers.
Requirements
3+ years of experience as a Support Engineer/Technical Support in a software or SaaS company – ideally in a start‑up environment.
BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field.
Familiarity with the DevOps world – Must.
Experience with Kubernetes – Must.
Experience with customer support platforms (e.g. ZenDesk, Service Desk, Freshdesk etc.).
Excellent analytical skills, passion for pinning down technical issues, and solving problems.
Independent, dynamic, with high energy and a passion for customer success.
Enjoy a fast‑paced startup environment.
Native/fluent level English (both written and spoken).
What we offer
Great culture and perks.
Options & benefits.
Growth opportunities!
Wellness and Employee experience events.
Dog friendly (well, we love animals in total!).
Contribution to local communities by hosting, participating and encouraging our employees to be our ambassadors!
Our process
Get ready for an agile process – you will have 3-6 interviews (don’t worry it is fast paced – we promise) with our amazing management team and your future peers! We believe that recruiting is mutual so we respect your time and efforts. We are excited to meet you!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr