Administrative Assistant I (Customer Service Representative)
City of Colorado Springs, Colorado Springs, CO, United States
Administrative Assistant I (Customer Service Representative)
About the Job: The city of Colorado Springs is ready to welcome an Administrative Assistant I to the Public Works, Transit Services Division. As an Administrative Assistant I, you will be responsible for performing a variety of customer service, clerical, and administrative tasks in support of the Transit Division. This is an in‑person position without a remote/telework option. The position will be located at the Transit Division’s Downtown Transit Terminal.
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
*This is a special at‑will position funded by a FTA grant received by Transit annually.*
Responsibilities
Provide general information and assistance to the public regarding transit programs and services (fixed‑route bus service, ADA paratransit service, and Metro Rides) and how to utilize these services
Enter pertinent information into a database for complaints, commendations, and inquiries received from various sources
Intake, catalogue, and dispose of lost and found items
Process, track and report individual and bulk bus pass sales orders with accuracy
Report issues to appropriate departments
Review, research, and summarize a variety of fiscal, statistical, operational, and other information/data
Prepare various reports, memoranda, and correspondence
Coordinate with external contractors, such as dispatchers and supervisors, to address operational issues, under supervision
Review audiovisual files from incidents to investigate complaints and issues
Demonstrate courtesy, professionalism, and promptness in interacting with the public
Provide backup support to other transit functions such as the cash room operation
Other duties as assigned
Qualifications
We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of required work experience, and each year of additional relevant work experience as equivalent to each year of required education.
Equivalent to completion of the twelfth grade (high school diploma or GED)
One year of full‑time, professional clerical, administrative, or customer service experience in a related field
Knowledge of modern office technology
Proper English usage, spelling, punctuation, and grammar
Pertinent federal, state, and local laws, codes, and regulations
Cash handling procedures
Effective, clear, concise communication and interpersonal skills to interact with contractors and the public
Ability to establish and maintain effective working relationships with employees, and receive guidance from supervisors on work tasks
Proficiency with Microsoft Office Suite (especially Outlook, Word and Excel)
Attention to detail and excellent organizational and customer service skills
Experience with inbound call‑taking
Desired Qualifications
Experience with customer relationship management (CRM) systems
Experience working in a professional government or public sector setting
Knowledge of transit systems
Physical Demands
Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; or requires walking or standing to a significant degree.
Machines, Tools, Equipment, and Work Aids
Computer, printer, copier, telephone, and standard office equipment.
#J-18808-Ljbffr
About the Job: The city of Colorado Springs is ready to welcome an Administrative Assistant I to the Public Works, Transit Services Division. As an Administrative Assistant I, you will be responsible for performing a variety of customer service, clerical, and administrative tasks in support of the Transit Division. This is an in‑person position without a remote/telework option. The position will be located at the Transit Division’s Downtown Transit Terminal.
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
*This is a special at‑will position funded by a FTA grant received by Transit annually.*
Responsibilities
Provide general information and assistance to the public regarding transit programs and services (fixed‑route bus service, ADA paratransit service, and Metro Rides) and how to utilize these services
Enter pertinent information into a database for complaints, commendations, and inquiries received from various sources
Intake, catalogue, and dispose of lost and found items
Process, track and report individual and bulk bus pass sales orders with accuracy
Report issues to appropriate departments
Review, research, and summarize a variety of fiscal, statistical, operational, and other information/data
Prepare various reports, memoranda, and correspondence
Coordinate with external contractors, such as dispatchers and supervisors, to address operational issues, under supervision
Review audiovisual files from incidents to investigate complaints and issues
Demonstrate courtesy, professionalism, and promptness in interacting with the public
Provide backup support to other transit functions such as the cash room operation
Other duties as assigned
Qualifications
We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of required work experience, and each year of additional relevant work experience as equivalent to each year of required education.
Equivalent to completion of the twelfth grade (high school diploma or GED)
One year of full‑time, professional clerical, administrative, or customer service experience in a related field
Knowledge of modern office technology
Proper English usage, spelling, punctuation, and grammar
Pertinent federal, state, and local laws, codes, and regulations
Cash handling procedures
Effective, clear, concise communication and interpersonal skills to interact with contractors and the public
Ability to establish and maintain effective working relationships with employees, and receive guidance from supervisors on work tasks
Proficiency with Microsoft Office Suite (especially Outlook, Word and Excel)
Attention to detail and excellent organizational and customer service skills
Experience with inbound call‑taking
Desired Qualifications
Experience with customer relationship management (CRM) systems
Experience working in a professional government or public sector setting
Knowledge of transit systems
Physical Demands
Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; or requires walking or standing to a significant degree.
Machines, Tools, Equipment, and Work Aids
Computer, printer, copier, telephone, and standard office equipment.
#J-18808-Ljbffr