Alarm Monitoring Operator / Central Station Alarm Dispatcher
Emergency24, Inc., Chicago, IL, United States
Alarm Monitoring Operator / Central Station Alarm Dispatcher
Full-Time | 24/7 Monitoring Center | On-Site
About the Company
Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long‑term career opportunities in a critical, life‑safety industry.
The Opportunity
Alarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non‑emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast‑paced, detail‑oriented position where professionalism and calm communication are essential.
What You’ll Do
Respond to alarm activations and follow established procedures to verify events
Handle a high volume of inbound and outbound phone calls
Dispatch alarms to police, fire, or emergency services nationwide
Communicate clearly and professionally during high‑pressure situations
Answer customer questions regarding alarm activity and account history
Monitor alarm and video systems using company software
Accurately document all calls and alarm activity
Adhere to assigned schedules, performance standards, and quality guidelines
What We’re Looking For
Skills & Qualities
Strong customer service skills with professional phone presence
Clear speaking voice, good grammar, and strong listening skills
Calm, focused, and composed under pressure
Detail‑oriented with a high level of accuracy
Reliable, punctual, and able to follow structured procedures
Ability to learn, follow instructions, coachable and open to feedback
Comfortable working in a fast‑paced, 24/7 environment
Experience
Previous call center, customer service, or dispatch experience highly preferred
No prior alarm monitoring or dispatch experience required — paid training provided
Training & Job Requirements
Paid, in‑depth training (approximately 6–8 weeks – full time)
High school diploma or GED required
Must pass required background checks, integrity testing, and confidentiality agreements
Ability to work assigned shifts, including nights, weekends, and holidays
Physical & Work Requirements
Ability to sit/stand for extended periods at a computer workstation
Ability to speak clearly and listen attentively for prolonged periods
Ability to view computer screens and read information accurately, including small text
Ability to use multiple screens, a keyboard, mouse, and telephone simultaneously
Ability to input data accurately while speaking with callers
Ability to multitask, remain alert, and maintain focus during repetitive tasks
Ability to respond quickly and calmly to urgent or emergency situations
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Schedule & Compensation
Full‑time schedules (40 hours per week)
Shifts may include overnight hours, weekends, and holidays
Compensation:
Shift differentials, incentive bonuses, and overtime opportunities may be available
Paid training
Medical, dental, and vision insurance
Paid time off
Incentive and bonus programs
Retirement plan options
Career growth and advancement opportunities
Equal Opportunity Employer
We are committed to providing an inclusive and professional workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to any status protected by applicable law.
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Full-Time | 24/7 Monitoring Center | On-Site
About the Company
Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long‑term career opportunities in a critical, life‑safety industry.
The Opportunity
Alarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non‑emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast‑paced, detail‑oriented position where professionalism and calm communication are essential.
What You’ll Do
Respond to alarm activations and follow established procedures to verify events
Handle a high volume of inbound and outbound phone calls
Dispatch alarms to police, fire, or emergency services nationwide
Communicate clearly and professionally during high‑pressure situations
Answer customer questions regarding alarm activity and account history
Monitor alarm and video systems using company software
Accurately document all calls and alarm activity
Adhere to assigned schedules, performance standards, and quality guidelines
What We’re Looking For
Skills & Qualities
Strong customer service skills with professional phone presence
Clear speaking voice, good grammar, and strong listening skills
Calm, focused, and composed under pressure
Detail‑oriented with a high level of accuracy
Reliable, punctual, and able to follow structured procedures
Ability to learn, follow instructions, coachable and open to feedback
Comfortable working in a fast‑paced, 24/7 environment
Experience
Previous call center, customer service, or dispatch experience highly preferred
No prior alarm monitoring or dispatch experience required — paid training provided
Training & Job Requirements
Paid, in‑depth training (approximately 6–8 weeks – full time)
High school diploma or GED required
Must pass required background checks, integrity testing, and confidentiality agreements
Ability to work assigned shifts, including nights, weekends, and holidays
Physical & Work Requirements
Ability to sit/stand for extended periods at a computer workstation
Ability to speak clearly and listen attentively for prolonged periods
Ability to view computer screens and read information accurately, including small text
Ability to use multiple screens, a keyboard, mouse, and telephone simultaneously
Ability to input data accurately while speaking with callers
Ability to multitask, remain alert, and maintain focus during repetitive tasks
Ability to respond quickly and calmly to urgent or emergency situations
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Schedule & Compensation
Full‑time schedules (40 hours per week)
Shifts may include overnight hours, weekends, and holidays
Compensation:
Shift differentials, incentive bonuses, and overtime opportunities may be available
Paid training
Medical, dental, and vision insurance
Paid time off
Incentive and bonus programs
Retirement plan options
Career growth and advancement opportunities
Equal Opportunity Employer
We are committed to providing an inclusive and professional workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to any status protected by applicable law.
#J-18808-Ljbffr