ITSM & ServiceNow Leader — Enterprise Platform Owner

James Search Group is seeking an experienced IT Service Management (ITSM) Manager in New York City to lead the enhancement of service delivery across the organization. This role requires proven expertise in managing the ServiceNow platform and ITSM processes, along with strong leadership and stakeholder management skills. The ideal candidate must possess a bachelor’s degree in a relevant field, with a solid understanding of ITIL frameworks. The position offers opportunities for continuous improvement and automation in a global enterprise environment.
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