Customer Service Representative - Patient Registration
R1 RCM, Raleigh, NC, United States
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
Essential Responsibilities
Utilization of technology to support patient registration.
Routes written communications as appropriate.
Communicates with others in person, by telephone, and/or email utilizing various communication technologies.
Will receive patients and visitors and handle general inquiries.
Determines work priorities on assigned shifts.
Assist with supporting associates on new procedures and duties to be performed.
Performs other duties as assigned by Patient Access Manager or Team Lead as needed.
Education Level
High School - Equivalent experience will be considered
Physical Demands
Sitting
Standing
Extended Computer Usage
Walking
Work Environment
Well-lit
On-site
Noise Level - Quite
Climate Controlled
For this US-based position, the base pay range is $14.00 - $18.99 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.
Competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
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Essential Responsibilities
Utilization of technology to support patient registration.
Routes written communications as appropriate.
Communicates with others in person, by telephone, and/or email utilizing various communication technologies.
Will receive patients and visitors and handle general inquiries.
Determines work priorities on assigned shifts.
Assist with supporting associates on new procedures and duties to be performed.
Performs other duties as assigned by Patient Access Manager or Team Lead as needed.
Education Level
High School - Equivalent experience will be considered
Physical Demands
Sitting
Standing
Extended Computer Usage
Walking
Work Environment
Well-lit
On-site
Noise Level - Quite
Climate Controlled
For this US-based position, the base pay range is $14.00 - $18.99 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.
Competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
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