SUBCONTRACTOR GlazierInstaller
The Glass Guru of North Raleigh, Raleigh, NC, United States
The Glass Guru of North Raleigh is looking to establish relationships with PT Subcontractors to handle flex/overflow work.
Benefits
Bonus based on performance
Free food & snacks
Profit sharing
Roles & Responsibilities
The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
Thoroughly inspect job materials, ensuring the product(s) are the correct size & style and that there is no obvious product damage or flaws on product(s) required to complete job(s).
Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment, etc.
Communicate to office and customer if we will be late for a scheduled installation appointment.
Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job and manage customer expectations accordingly.
Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site.
If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go‑back can be discerned, and customer expectations can be managed accordingly.
Take care of the customer's home/business, ensuring we leave it cleaner than we found it (use booties, etc.).
Close out the installation by walking the customer through the care and maintenance of products, warranty (if applicable), and how to contact us if they ever need service or have additional questions.
Qualifications & Educational Requirements
1 year residential glass installation experience
HS Diploma or equivalent
All candidates must pass initial background check and drug test. Valid license to drive and a clean DMV record.
Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50–100 lbs unassisted.
Preferred Skills
Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc.
Residential window/door installation including new construction and retrofit.
Window/door maintenance, weatherization, and repair.
Effective troubleshooting skills.
Excellent verbal and written communication skills.
Microsoft Office proficiency (Word, Excel) preferred.
Hardworking, motivated, with excellent organizational and time‑management skills.
Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
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Benefits
Bonus based on performance
Free food & snacks
Profit sharing
Roles & Responsibilities
The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
Thoroughly inspect job materials, ensuring the product(s) are the correct size & style and that there is no obvious product damage or flaws on product(s) required to complete job(s).
Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment, etc.
Communicate to office and customer if we will be late for a scheduled installation appointment.
Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job and manage customer expectations accordingly.
Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site.
If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go‑back can be discerned, and customer expectations can be managed accordingly.
Take care of the customer's home/business, ensuring we leave it cleaner than we found it (use booties, etc.).
Close out the installation by walking the customer through the care and maintenance of products, warranty (if applicable), and how to contact us if they ever need service or have additional questions.
Qualifications & Educational Requirements
1 year residential glass installation experience
HS Diploma or equivalent
All candidates must pass initial background check and drug test. Valid license to drive and a clean DMV record.
Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50–100 lbs unassisted.
Preferred Skills
Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc.
Residential window/door installation including new construction and retrofit.
Window/door maintenance, weatherization, and repair.
Effective troubleshooting skills.
Excellent verbal and written communication skills.
Microsoft Office proficiency (Word, Excel) preferred.
Hardworking, motivated, with excellent organizational and time‑management skills.
Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
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