Full-Time Sr. Customer Assistance Representative | Westchester, NY
Enterprise Holdings Inc., New Rochelle, NY, United States
Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.
Location
44 Westchester Ave, White Plains, NY 10601‑4508
Position type
Full‑time position with a starting rate of pay $18.25 / hr.
Schedule
Sunday – OFF
Monday – 8:00 am‑6:00 pm (1 hour lunch)
Tuesday – 8:00 am‑6:00 pm (1 hour lunch)
Wednesday – 8:00 am‑6:00 pm (1 hour lunch)
Thursday – OFF
Friday – 8:00 am‑6:00 pm (1 hour lunch)
Saturday – 9:00 am‑1:00 pm
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended health benefits (medical, prescription drug, dental and vision)
Life insurance
Training and development
Responsibilities
Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check‑ins and exit kiosk transactions
Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties, job‑related duties as assigned
Equal Opportunity Employer / Disability / Veterans
Equal Opportunity Employer, Disability, Veterans.
Qualifications
Must be at least 18 years old.
High school diploma or GED equivalent required.
Some college preferred.
Must have at least 1 year prior customer service, retail or administrative support experience.
The ability to operate a motor vehicle is a function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work one of the listed schedules.
Must be able to read, write and speak English.
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Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.
Location
44 Westchester Ave, White Plains, NY 10601‑4508
Position type
Full‑time position with a starting rate of pay $18.25 / hr.
Schedule
Sunday – OFF
Monday – 8:00 am‑6:00 pm (1 hour lunch)
Tuesday – 8:00 am‑6:00 pm (1 hour lunch)
Wednesday – 8:00 am‑6:00 pm (1 hour lunch)
Thursday – OFF
Friday – 8:00 am‑6:00 pm (1 hour lunch)
Saturday – 9:00 am‑1:00 pm
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended health benefits (medical, prescription drug, dental and vision)
Life insurance
Training and development
Responsibilities
Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check‑ins and exit kiosk transactions
Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties, job‑related duties as assigned
Equal Opportunity Employer / Disability / Veterans
Equal Opportunity Employer, Disability, Veterans.
Qualifications
Must be at least 18 years old.
High school diploma or GED equivalent required.
Some college preferred.
Must have at least 1 year prior customer service, retail or administrative support experience.
The ability to operate a motor vehicle is a function of this position. Applicants must have a valid, unrestricted U.S. driver's license.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work one of the listed schedules.
Must be able to read, write and speak English.
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