Security Dispatcher
Detroit Medical Center, Detroit, MI, United States
Embark on a rewarding career with
DMC Sinai-Grace Hospital . If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.
Benefits Statement
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
Medical, dental, vision, and life insurance
401(k) retirement savings plan with employer match
Generous paid time off (PTO)
Career development and continuing education opportunities
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
Note: Eligibility for benefits may vary by location and is determined by employment status.
Job Summary
Security Dispatcher is responsible for maintaining operational control of communications for DMC Police Authority. Responsible for operating various sophisticated technology equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, and demonstrating optimal customer service skills.
Key Responsibilities
Monitoring and respond to life safety system - fire panel alarms, CCTV systems, infant abduction systems, access control, etc.
Knowledge of individual hospital and exterior campus.
Receive emergency and non-emergency calls and record significant information.
Prioritize calls according to urgency and importance.
Use radio, phone or computer to send Police Authority Officers to respond to situations.
Coordinate with police, fire department and other emergency response teams to ensure appropriate response is made to emergency situations.
Understanding of police and fire response 911 notifications.
Report unusual activity to security staff who may investigate further or take action themselves.
Track inquiries, reports and requests via manual or electronic logs.
Provide exceptional customer service to staff, patients, visitors, and physicians.
Maintain an in-depth knowledge of all security orders, written and oral, pertaining to assigned duties and regulatory requirements.
Emergency Management credentials FEMA 300, 400, 700.
Other duties as assigned.
Qualifications
Minimum Qualifications
High school graduate or GED required or equivalent combination of education and experience.
Skills Required
Effective written and oral communication skills, including proper grammar, spelling, and report writing responsibilites.
Effective interpersonal skills with ability to deal with all levels of personnel and the public professionally and effectively.
Ability to handle both common and crisis situations calmly and efficiently.
Ability to use sound and independent judgment and critical thinking skills.
Strong active listening skills.
Ability to frequently prepare written reports and provide quality customer service.
Must meet all physical requirements of the job; this may require an annual physical.
Must be able to perform duties wearing personal protective equipment (masks, gowns, security-related equipment, etc.) as required.
Facility Description
DMC Sinai-Grace Hospital is DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology, and cosmetic services. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.
Location & Employment Details
Job Type: Part Time (Day Shift). Primary Location: Detroit, Michigan at DMC Sinai-Grace Hospital.
EEO Statement
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
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DMC Sinai-Grace Hospital . If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.
Benefits Statement
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
Medical, dental, vision, and life insurance
401(k) retirement savings plan with employer match
Generous paid time off (PTO)
Career development and continuing education opportunities
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
Note: Eligibility for benefits may vary by location and is determined by employment status.
Job Summary
Security Dispatcher is responsible for maintaining operational control of communications for DMC Police Authority. Responsible for operating various sophisticated technology equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, and demonstrating optimal customer service skills.
Key Responsibilities
Monitoring and respond to life safety system - fire panel alarms, CCTV systems, infant abduction systems, access control, etc.
Knowledge of individual hospital and exterior campus.
Receive emergency and non-emergency calls and record significant information.
Prioritize calls according to urgency and importance.
Use radio, phone or computer to send Police Authority Officers to respond to situations.
Coordinate with police, fire department and other emergency response teams to ensure appropriate response is made to emergency situations.
Understanding of police and fire response 911 notifications.
Report unusual activity to security staff who may investigate further or take action themselves.
Track inquiries, reports and requests via manual or electronic logs.
Provide exceptional customer service to staff, patients, visitors, and physicians.
Maintain an in-depth knowledge of all security orders, written and oral, pertaining to assigned duties and regulatory requirements.
Emergency Management credentials FEMA 300, 400, 700.
Other duties as assigned.
Qualifications
Minimum Qualifications
High school graduate or GED required or equivalent combination of education and experience.
Skills Required
Effective written and oral communication skills, including proper grammar, spelling, and report writing responsibilites.
Effective interpersonal skills with ability to deal with all levels of personnel and the public professionally and effectively.
Ability to handle both common and crisis situations calmly and efficiently.
Ability to use sound and independent judgment and critical thinking skills.
Strong active listening skills.
Ability to frequently prepare written reports and provide quality customer service.
Must meet all physical requirements of the job; this may require an annual physical.
Must be able to perform duties wearing personal protective equipment (masks, gowns, security-related equipment, etc.) as required.
Facility Description
DMC Sinai-Grace Hospital is DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology, and cosmetic services. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.
Location & Employment Details
Job Type: Part Time (Day Shift). Primary Location: Detroit, Michigan at DMC Sinai-Grace Hospital.
EEO Statement
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
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