Maintenance Assistant
KETTLER, Bethesda, MD, United States
The Maintenance Assistant, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.
Compensation:
$20.00 - $21.00/hr
Benefits Package:
We offer a robust Benefits Package, including, but not limited to:
Paid Time Off
Health, Dental, Vision insurance; Life Insurance; Prescription coverage
Tax-Advantaged Spending Accounts (HSA or FSA)
401(k) retirement plan with company match
Responsibilities
Handle multiple residential service requests daily.
Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing, and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
Participating in all maintenance projects.
Prepare vacant units for market-ready status through turnover repairs and improvements.
Preventive maintenance and repair on all systems at the property.
Performing general repair of property grounds, apartments, and building exteriors.
Demonstrating customer service skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
Other duties as assigned.
Qualifications
EPA/CFC Type I & II certifications preferred – Must obtain within 180 days from date of hire.
Some basic knowledge of appliances, electrical, and plumbing repair.
Valid Driver’s License and must live within 30 minutes of the property.
Outstanding customer service and focus on providing residents with timely and accurate responses.
Must be responsible for taking calls for after‑hours emergency maintenance, including nights and weekends on a rotational basis.
Must have personal/reliable transportation to get to work in order to respond to on‑call emergencies as they occur.
Must carry a cell phone as required for on‑call maintenance.
Ability to use a computer.
Good English communication skills, both verbal and written.
Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
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Compensation:
$20.00 - $21.00/hr
Benefits Package:
We offer a robust Benefits Package, including, but not limited to:
Paid Time Off
Health, Dental, Vision insurance; Life Insurance; Prescription coverage
Tax-Advantaged Spending Accounts (HSA or FSA)
401(k) retirement plan with company match
Responsibilities
Handle multiple residential service requests daily.
Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing, and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
Participating in all maintenance projects.
Prepare vacant units for market-ready status through turnover repairs and improvements.
Preventive maintenance and repair on all systems at the property.
Performing general repair of property grounds, apartments, and building exteriors.
Demonstrating customer service skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
Other duties as assigned.
Qualifications
EPA/CFC Type I & II certifications preferred – Must obtain within 180 days from date of hire.
Some basic knowledge of appliances, electrical, and plumbing repair.
Valid Driver’s License and must live within 30 minutes of the property.
Outstanding customer service and focus on providing residents with timely and accurate responses.
Must be responsible for taking calls for after‑hours emergency maintenance, including nights and weekends on a rotational basis.
Must have personal/reliable transportation to get to work in order to respond to on‑call emergencies as they occur.
Must carry a cell phone as required for on‑call maintenance.
Ability to use a computer.
Good English communication skills, both verbal and written.
Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
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