Senior Technical Support Engineer
Comtech Global, Inc, Phila, PA, United States
Department: Engineering / Product Support / reporting to David Jacobus, Engineering Manager
What This Role Is
This is a more technically hands‑on role that owns escalated issues beyond what frontline support can handle. The engineer works directly with end users, Customer Success, and engineering to diagnose and resolve application issues using logs, database queries, and system‑level tools. This is real diagnostic work — not scripted troubleshooting.
Who We're Looking For
Someone technically solid and methodical who is comfortable digging into a Windows‑based web application stack without being a software developer. They need strong instincts, a structured approach to investigation, and the ability to communicate findings clearly to both technical and non‑technical stakeholders. This person doesn't need to write code, but they do need to get their hands dirty with SQL, logs, and system tools.
Technical Baseline
2+ years in technical support, application analysis, or a similar hands‑on role
Working knowledge of Windows Server environments (IIS, Windows Event Viewer, file systems, services)
Ability to write basic SQL queries — filtering, joins, aggregations
Experience reading application and system logs to identify root causes
Nice to Haves
IIS log analysis and SQL Server Management Studio (SSMS)
Background in regulated environments — healthcare, government, or financial services
Monitoring tools: Dynatrace, Datadog, PagerDuty
Basic PowerShell for diagnostics
How to Sell It
This role has real technical depth — candidates who are bored by scripted support and want to do meaningful diagnostic work will find it engaging
Exposure to a complex enterprise web application
Part of a growing, maturing support function with room to make an impact
Candidates must be U.S. citizens or permanent residents with no prior denial of government security clearance.
#J-18808-Ljbffr
What This Role Is
This is a more technically hands‑on role that owns escalated issues beyond what frontline support can handle. The engineer works directly with end users, Customer Success, and engineering to diagnose and resolve application issues using logs, database queries, and system‑level tools. This is real diagnostic work — not scripted troubleshooting.
Who We're Looking For
Someone technically solid and methodical who is comfortable digging into a Windows‑based web application stack without being a software developer. They need strong instincts, a structured approach to investigation, and the ability to communicate findings clearly to both technical and non‑technical stakeholders. This person doesn't need to write code, but they do need to get their hands dirty with SQL, logs, and system tools.
Technical Baseline
2+ years in technical support, application analysis, or a similar hands‑on role
Working knowledge of Windows Server environments (IIS, Windows Event Viewer, file systems, services)
Ability to write basic SQL queries — filtering, joins, aggregations
Experience reading application and system logs to identify root causes
Nice to Haves
IIS log analysis and SQL Server Management Studio (SSMS)
Background in regulated environments — healthcare, government, or financial services
Monitoring tools: Dynatrace, Datadog, PagerDuty
Basic PowerShell for diagnostics
How to Sell It
This role has real technical depth — candidates who are bored by scripted support and want to do meaningful diagnostic work will find it engaging
Exposure to a complex enterprise web application
Part of a growing, maturing support function with room to make an impact
Candidates must be U.S. citizens or permanent residents with no prior denial of government security clearance.
#J-18808-Ljbffr