Telehealth Coordinator I
CorVel Corporation, Glen Allen, VA, United States
The Telehealth Coordinator is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. This role gathers information from either the provider, injured worker, employer, or other related sources and enters information into the system in order to schedule appointments as necessary for treatment.
This is a remote role.
The work shift for this role is Monday to Friday: 3:00 PM - 11:00 PM EST.
Essential Functions & Responsibilities
Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
Responsible for data entry and verification of details in the system for appropriate and timely order submission
Provide quality telephonic and email customer service including inbound and outbound messages
Receive and respond to daily emails and correspondence
Identify, analyze, and solve problems outside of standard processes
Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
Additional duties as assigned
Knowledge & Skills
Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
Excellent written and verbal communication skills
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
Strong attention to detail with a high commitment to accuracy
Education & Experience
High School Diploma or GED required
2 years of experience in an office environment preferred
1 year of similar, relevant experience preferred
Pay Range
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account federal, state, and local minimum wage requirements, the geographic location differential, job‑related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
Pay Range: $13.38 - 20.36 per hour.
Benefits
Benefits include Medical (HDHP) with Pharmacy, Dental, Vision, Long‑Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre‑paid Legal Insurance, Parking and Transit FSA accounts, 401(k), Roth 401(k), and paid time off.
Equal Opportunity Employer
CorVel is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable.
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This is a remote role.
The work shift for this role is Monday to Friday: 3:00 PM - 11:00 PM EST.
Essential Functions & Responsibilities
Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
Responsible for data entry and verification of details in the system for appropriate and timely order submission
Provide quality telephonic and email customer service including inbound and outbound messages
Receive and respond to daily emails and correspondence
Identify, analyze, and solve problems outside of standard processes
Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
Additional duties as assigned
Knowledge & Skills
Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
Excellent written and verbal communication skills
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
Strong attention to detail with a high commitment to accuracy
Education & Experience
High School Diploma or GED required
2 years of experience in an office environment preferred
1 year of similar, relevant experience preferred
Pay Range
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account federal, state, and local minimum wage requirements, the geographic location differential, job‑related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
Pay Range: $13.38 - 20.36 per hour.
Benefits
Benefits include Medical (HDHP) with Pharmacy, Dental, Vision, Long‑Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre‑paid Legal Insurance, Parking and Transit FSA accounts, 401(k), Roth 401(k), and paid time off.
Equal Opportunity Employer
CorVel is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable.
#J-18808-Ljbffr