PATIENT SERVICES MANAGER, FOOD AND NUTRITION - HEALTHCARE
TouchPoint Support Services, Nashville, TN, United States
Salary: $70,000-85,000 per year
Other Forms of Compensation:
Up to $2,500 annually
Reports to:
Associate Director of Food and Nutrition
Sign on bonus:
$5,000
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
The Patient Services Manager will lead the Patient Services (Food & Nutrition) team within an acute care hospital environment. This role is responsible for overseeing all aspects of patient meal service, ensuring breakfast, lunch, and dinner are delivered accurately, safely, and in alignment with prescribed diets, patient preferences, and regulatory standards. The Patient Services Manager plays a key role in driving patient satisfaction, staff development, and operational excellence by leading frontline associates, ensuring compliance with medical nutrition therapy guidelines, and partnering with clinical and operational teams to deliver a high‑quality patient dining experience.
Key Responsibilities
Establish goals and oversee the execution of patient food service programs based on medical direction and the needs of the patient population
Hire, train, coach, and develop patient services team members to ensure high performance and engagement
Ensure compliance with physician‑ordered diets, including special and modified diets, while meeting patient food preferences within prescribed guidelines
Support and monitor patient services staff in achieving and exceeding patient satisfaction goals
Maintain compliance with all regulatory standards, including federal, state, and accrediting agency requirements
Adhere to facility confidentiality standards, HIPAA regulations, and patient rights policies
Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance and Performance Improvement (QAPI) programs
Preferred Qualifications
Associate degree with one (1) year of work experience in food services or a related field or Bachelor’s degree in Food Service Technology, Food & Nutrition Management, or a related field
Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) preferred
Minimum of one (1) year of food service management experience, preferably in an acute care hospital setting
ServSafe® certification preferred
Proficiency in Microsoft Office applications, electronic medical records (EMR), and diet office systems
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
[[req_classification]]
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Other Forms of Compensation:
Up to $2,500 annually
Reports to:
Associate Director of Food and Nutrition
Sign on bonus:
$5,000
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
The Patient Services Manager will lead the Patient Services (Food & Nutrition) team within an acute care hospital environment. This role is responsible for overseeing all aspects of patient meal service, ensuring breakfast, lunch, and dinner are delivered accurately, safely, and in alignment with prescribed diets, patient preferences, and regulatory standards. The Patient Services Manager plays a key role in driving patient satisfaction, staff development, and operational excellence by leading frontline associates, ensuring compliance with medical nutrition therapy guidelines, and partnering with clinical and operational teams to deliver a high‑quality patient dining experience.
Key Responsibilities
Establish goals and oversee the execution of patient food service programs based on medical direction and the needs of the patient population
Hire, train, coach, and develop patient services team members to ensure high performance and engagement
Ensure compliance with physician‑ordered diets, including special and modified diets, while meeting patient food preferences within prescribed guidelines
Support and monitor patient services staff in achieving and exceeding patient satisfaction goals
Maintain compliance with all regulatory standards, including federal, state, and accrediting agency requirements
Adhere to facility confidentiality standards, HIPAA regulations, and patient rights policies
Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance and Performance Improvement (QAPI) programs
Preferred Qualifications
Associate degree with one (1) year of work experience in food services or a related field or Bachelor’s degree in Food Service Technology, Food & Nutrition Management, or a related field
Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) preferred
Minimum of one (1) year of food service management experience, preferably in an acute care hospital setting
ServSafe® certification preferred
Proficiency in Microsoft Office applications, electronic medical records (EMR), and diet office systems
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
[[req_classification]]
#J-18808-Ljbffr