Case Manager - SSG Fox
Center for Veterans Issues, Inc., Green Bay, WI, United States
Key Responsibilities
Safety & Crises Intervention
Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation
Administer the
Columbia Suicide Severity Rating Scale (C-SSRS)
to evaluate risk and determine appropriate interventions
Develop and implement individualized
Wellness Recovery Action Plans (WRAPs)
and safety plans
Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively
Assessment & Individualized Support Planning
Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths
Develop
Individualized Service Plans (ISPs)
that promote recovery, self-determination, and personal growth
Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement
Case Management & Care Coordination
Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services
Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care
Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma-informed services
Participant Education & Skill Development
Conduct one-on-one and small-group sessions on essential life and recovery skills, including:
Suicide prevention and awareness
Accessing and utilizing community resources
Understanding participant rights
Budgeting and financial literacy
Daily living and coping skills
Community Outreach & Collaboration
Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations
Identify and cultivate new referral resources to expand the program's reach and impact
Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources
Documentation & Compliance
Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards
Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services
Participate in staff meetings, training, and program evaluations to support continuous improvement
Other duties as requested or assigned
Key Performance Indicators
100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral
100% of identified at-risk individuals receive a completed WRAP or safety plan within 48 hours of assessment
100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery
90% of participants maintain engagement with at least one follow-up contact per month during the active service period
95% of referrals to external resources completed with documented follow-up within 7 days
85% of participants demonstrate measurable progress toward at least one ISP goal within 60 days
Qualifications
Minimum two years of experience in case management including needs assessment and service planning
Bachelor's degree in social services. Substitution of Associate degree with 4-5 years of experience in case management including needs assessment and service planning is acceptable
Experience working with Veterans strongly preferred
Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred
Resident of the proposed service area with broad familiarity with the region, its people, and its resources preferred
Valid Wisconsin driver's license in good standing and current/valid auto insurance
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Safety & Crises Intervention
Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation
Administer the
Columbia Suicide Severity Rating Scale (C-SSRS)
to evaluate risk and determine appropriate interventions
Develop and implement individualized
Wellness Recovery Action Plans (WRAPs)
and safety plans
Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively
Assessment & Individualized Support Planning
Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths
Develop
Individualized Service Plans (ISPs)
that promote recovery, self-determination, and personal growth
Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement
Case Management & Care Coordination
Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services
Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care
Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma-informed services
Participant Education & Skill Development
Conduct one-on-one and small-group sessions on essential life and recovery skills, including:
Suicide prevention and awareness
Accessing and utilizing community resources
Understanding participant rights
Budgeting and financial literacy
Daily living and coping skills
Community Outreach & Collaboration
Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations
Identify and cultivate new referral resources to expand the program's reach and impact
Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources
Documentation & Compliance
Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards
Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services
Participate in staff meetings, training, and program evaluations to support continuous improvement
Other duties as requested or assigned
Key Performance Indicators
100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral
100% of identified at-risk individuals receive a completed WRAP or safety plan within 48 hours of assessment
100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery
90% of participants maintain engagement with at least one follow-up contact per month during the active service period
95% of referrals to external resources completed with documented follow-up within 7 days
85% of participants demonstrate measurable progress toward at least one ISP goal within 60 days
Qualifications
Minimum two years of experience in case management including needs assessment and service planning
Bachelor's degree in social services. Substitution of Associate degree with 4-5 years of experience in case management including needs assessment and service planning is acceptable
Experience working with Veterans strongly preferred
Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred
Resident of the proposed service area with broad familiarity with the region, its people, and its resources preferred
Valid Wisconsin driver's license in good standing and current/valid auto insurance
#J-18808-Ljbffr