Housekeeping Manager
Great Wolf Lodge, Baraboo, WI, United States
1400 Great Wolf Dr, Baraboo WI 53913, United States
Pay: $60000 - $65000
At Great Wolf, the
Housekeeping Manager
brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans. The Manager oversees all housekeeping operations and pack members to ensure guests have a worry-free stay.
Join our Pack
Grow your career: A great place to start or advance your career with cross‑training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on‑the‑job training, functional, and leadership training
Prioritize Your Well‑Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Essential Duties & Responsibilities
Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
Implements and manages inventory processes through the assistance of the Housekeeping Supervisors
Drives, reviews and ensures proper completion of and alignment to the work order process
Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution
Implements the Director's financial strategy to manage budget and labor, operating expense forecasts
Leads and mentors direct staff and Housekeeping employees, including:
Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained
Trains new Pack Members and ensures continued training and development of current staff
Manages and drives training and development of supervisors
Communicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand‑up meetings
Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development
Models and upholds the Great Wolf guest service standards of excellence
Ensures guest requests of the Housekeeping department are handled in a professional and timely manner
Continuously raises the bar for Housekeeping guest service focus
Actively participates in the Manager On Duty Program
Addresses and resolves any guest concerns as needed to ensure guest satisfaction
Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
Conducts and monitors Hazard Communications Programs twice yearly
Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons
Required Qualifications & Skills
High School diploma or equivalent experience
Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position
Demonstrated knowledge and experience in labor management scheduling
Demonstrated ability to lead diverse teams
Demonstrated analytical, planning, and change implementation abilities
Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
Demonstrated ability to effectively resolve conflict
Ability to work flexible schedule including nights, weekends, and/or Holidays as needed
Desired Qualifications & Traits
Experience in Housekeeping, preferably at a resort or large hotel
Bachelor's degree
Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
Inspires and motivates team members to work together and achieve success beyond expectations
Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task
Physical Requirements
Ability to lift 30 lbs.
Ability to stand/walk for long periods of time
Ability to bend, stretch and twist
Capable of tolerating exposure to cleaning chemicals
Estimated Salary Range
$60000 - $65000 annual base salary
We are hiring immediately, with relocation packages available. Click "Apply Now" or chat with a recruiter. Complete an application and a recruiter will reach out for the next step.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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Pay: $60000 - $65000
At Great Wolf, the
Housekeeping Manager
brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans. The Manager oversees all housekeeping operations and pack members to ensure guests have a worry-free stay.
Join our Pack
Grow your career: A great place to start or advance your career with cross‑training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on‑the‑job training, functional, and leadership training
Prioritize Your Well‑Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Essential Duties & Responsibilities
Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
Implements and manages inventory processes through the assistance of the Housekeeping Supervisors
Drives, reviews and ensures proper completion of and alignment to the work order process
Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution
Implements the Director's financial strategy to manage budget and labor, operating expense forecasts
Leads and mentors direct staff and Housekeeping employees, including:
Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained
Trains new Pack Members and ensures continued training and development of current staff
Manages and drives training and development of supervisors
Communicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand‑up meetings
Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development
Models and upholds the Great Wolf guest service standards of excellence
Ensures guest requests of the Housekeeping department are handled in a professional and timely manner
Continuously raises the bar for Housekeeping guest service focus
Actively participates in the Manager On Duty Program
Addresses and resolves any guest concerns as needed to ensure guest satisfaction
Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
Conducts and monitors Hazard Communications Programs twice yearly
Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons
Required Qualifications & Skills
High School diploma or equivalent experience
Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position
Demonstrated knowledge and experience in labor management scheduling
Demonstrated ability to lead diverse teams
Demonstrated analytical, planning, and change implementation abilities
Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
Demonstrated ability to effectively resolve conflict
Ability to work flexible schedule including nights, weekends, and/or Holidays as needed
Desired Qualifications & Traits
Experience in Housekeeping, preferably at a resort or large hotel
Bachelor's degree
Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
Inspires and motivates team members to work together and achieve success beyond expectations
Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task
Physical Requirements
Ability to lift 30 lbs.
Ability to stand/walk for long periods of time
Ability to bend, stretch and twist
Capable of tolerating exposure to cleaning chemicals
Estimated Salary Range
$60000 - $65000 annual base salary
We are hiring immediately, with relocation packages available. Click "Apply Now" or chat with a recruiter. Complete an application and a recruiter will reach out for the next step.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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