Patient Services Coordinator - PENN Presbyterian Medical Center - Cherry Hill, N
Penn Medicine, University of Pennsylvania Health System, Cherry Hill, NJ, United States
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day.
Job Title:
Patient Services Coordinator
Entity:
Penn Presbyterian Medical Center
Department:
Cherry Hill Infusion
Location:
Penn Medicine Cherry Hill – 1865 Route 70 E
Hours:
Day shift, 40 hours per week
Summary
The Patient Services Coordinator (PSC) supports the delivery of high‑quality care by managing patient and customer interactions, overseeing daily operations of an assigned area, and acting as the liaison between staff, managers, and physicians to ensure target metrics are met.
Responsibilities
Coordinator Accountabilities:
Ensure compliance with federal, state, and local regulations; plan daily operations and staffing; develop and maintain APM templates and master schedules; oversee AHIQA compliance; run financial reports and reconciliation; resolve front‑end queues and missing charge issues; generate performance metrics; communicate performance expectations to staff; act as link between the group and management; and assist in staff training and scheduling.
Patient Service Associate Duties:
Manage patient needs and service recovery; answer phones and handle patient requests using EMR; schedule and confirm appointments; collect co‑pays and process check‑out; obtain referrals and pre‑authorizations; maintain knowledge of insurance requirements; validate patient demographics; reconcile cash; order supplies; and support administrative tasks in POS and pre‑processing areas.
Credentials
H.S. Diploma/GED (Required)
3+ years medical office experience
Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience
Associate of Arts or Science, or equivalent experience
Salary Range:
$18.97 – $29.20 per hour
We offer a comprehensive compensation and benefits program that includes a tuition assistance program and other health and wellness benefits.
EEO Statement
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.
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Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day.
Job Title:
Patient Services Coordinator
Entity:
Penn Presbyterian Medical Center
Department:
Cherry Hill Infusion
Location:
Penn Medicine Cherry Hill – 1865 Route 70 E
Hours:
Day shift, 40 hours per week
Summary
The Patient Services Coordinator (PSC) supports the delivery of high‑quality care by managing patient and customer interactions, overseeing daily operations of an assigned area, and acting as the liaison between staff, managers, and physicians to ensure target metrics are met.
Responsibilities
Coordinator Accountabilities:
Ensure compliance with federal, state, and local regulations; plan daily operations and staffing; develop and maintain APM templates and master schedules; oversee AHIQA compliance; run financial reports and reconciliation; resolve front‑end queues and missing charge issues; generate performance metrics; communicate performance expectations to staff; act as link between the group and management; and assist in staff training and scheduling.
Patient Service Associate Duties:
Manage patient needs and service recovery; answer phones and handle patient requests using EMR; schedule and confirm appointments; collect co‑pays and process check‑out; obtain referrals and pre‑authorizations; maintain knowledge of insurance requirements; validate patient demographics; reconcile cash; order supplies; and support administrative tasks in POS and pre‑processing areas.
Credentials
H.S. Diploma/GED (Required)
3+ years medical office experience
Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience
Associate of Arts or Science, or equivalent experience
Salary Range:
$18.97 – $29.20 per hour
We offer a comprehensive compensation and benefits program that includes a tuition assistance program and other health and wellness benefits.
EEO Statement
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.
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