CCaaS & Unified Communications Analyst - Hybrid Healthcare

TEKsystems is seeking a CCaaS / Unified Communications Analyst in Jacksonville, FL, for a contract position. The analyst will support the migration to a modern cloud-based contact center platform, specifically Genesys CCaaS. This role involves working with operational stakeholders, documenting call flows, and improving patient experience. Candidates should have 3-5 years of relevant experience and familiarity with modern CCaaS platforms. The position offers a hybrid work model and competitive pay ranging from $40 to $65 per hour.
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