Universal Banker (Part Time)
Wings Credit Union, Windsor, WI, United States
Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well‑being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.
Job Description
This position is responsible for acquiring, expanding, and enriching current and future member relationships by assisting and educating members in opening and managing their accounts and finances, building long‑term relationships, and cross‑selling the products and services that will help them be financially successful. Providing personalized, professional service to all members in an exceptional manner, and seeking out opportunities for additional business.
Hours
Mon & Fri: 8:45 am–5:15 pm; flexible hours on Wednesdays.
Essential Functions
Assist members with basic requests related to deposits, withdrawals, check cashing, opening new accounts, completing service requests, and submitting credit applications.
Proactively educate members on the features and benefit of the Credit Union’s products and services and actively cross‑sell and make qualified referrals for additional appropriate loan, deposit and fee income products and services.
Establish trust and lasting relationships with members by building a personal connection through engagement, education, asking open‑ended questions, listening, and having a consultative approach.
Maintain a healthy sales pipeline by collecting member contact information and scheduling follow‑ups for individuals who have a further need for engagement.
Refer members to financial experts, as needed (e.g., first mortgage and financial advisors).
Properly diagnose and perform research to resolve moderately complex member issues including communicating with other departments for issue resolution.
Consistently exceed established sales goals.
Assist, serve, and follow up as necessary with members who have fraud and forgery, deceased accounts, retirement services, account maintenance, business needs, and other unique account types to meet their continued needs and provide exceptional service.
Provide notarial services to members, including witnessing and authenticating documents and verifying members identity.
Support the branch community by being involved in Wings‑sponsored events and/or community events.
Follow through on risk and compliance processes and policies to ensure we safeguard our members’ assets, maintain privacy, and act in their best interest.
Provide support to other teams within Retail Delivery, if needed, which may require travel.
Qualifications
High school diploma required, some college preferred.
Proven sales skills and 1 year member service or retail banking experience preferred.
Cash handling experience preferred.
Knowledge of banking and/or credit-Union regulations preferred.
Experience recommending products and plans to improve a member’s financial position preferred.
Ability to work efficiently in a fast‑paced and sometimes stressful environment while maintaining quality of service.
Excellent member service skills with a member‑focused mindset.
Act as part of a cohesive team, demonstrating excellent people skills and the ability to interact positively with other employees.
Proficient with MS Office products and general office equipment.
Comfortable and confident with self‑service technology.
Good organizational skills, detail oriented with strong emphasis on accuracy and integrity.
Maintain composure, problem solve, and have a positive solutions‑oriented mindset.
Excellent verbal and non‑verbal communication skills.
Required to obtain or possess a Mortgage Loan Originator (“MLO”) unique qualifier (NMLS registration number). Must have the ability to successfully complete all MLO Registry requirements, including passing background and credit checks and submitting to fingerprinting and other requirements of the S.A.F.E. Act.
Notary license required upon hire.
Additional Information
Pay Range:
$22.25–$23.50/hr plus incentives and 3% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.
Benefits
Generous 401(k) match
401(k) discretionary profit sharing
Health insurance
Dental insurance
Vision insurance
Life insurance
Short‑term and long‑term disability
Health savings account with company contribution
Employee assistance program
Paid vacation, sick, floating holidays, and volunteer time off
Paid holidays
Tuition reimbursement
Paid parental leave
We anticipate this position to close on 05/04/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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Job Description
This position is responsible for acquiring, expanding, and enriching current and future member relationships by assisting and educating members in opening and managing their accounts and finances, building long‑term relationships, and cross‑selling the products and services that will help them be financially successful. Providing personalized, professional service to all members in an exceptional manner, and seeking out opportunities for additional business.
Hours
Mon & Fri: 8:45 am–5:15 pm; flexible hours on Wednesdays.
Essential Functions
Assist members with basic requests related to deposits, withdrawals, check cashing, opening new accounts, completing service requests, and submitting credit applications.
Proactively educate members on the features and benefit of the Credit Union’s products and services and actively cross‑sell and make qualified referrals for additional appropriate loan, deposit and fee income products and services.
Establish trust and lasting relationships with members by building a personal connection through engagement, education, asking open‑ended questions, listening, and having a consultative approach.
Maintain a healthy sales pipeline by collecting member contact information and scheduling follow‑ups for individuals who have a further need for engagement.
Refer members to financial experts, as needed (e.g., first mortgage and financial advisors).
Properly diagnose and perform research to resolve moderately complex member issues including communicating with other departments for issue resolution.
Consistently exceed established sales goals.
Assist, serve, and follow up as necessary with members who have fraud and forgery, deceased accounts, retirement services, account maintenance, business needs, and other unique account types to meet their continued needs and provide exceptional service.
Provide notarial services to members, including witnessing and authenticating documents and verifying members identity.
Support the branch community by being involved in Wings‑sponsored events and/or community events.
Follow through on risk and compliance processes and policies to ensure we safeguard our members’ assets, maintain privacy, and act in their best interest.
Provide support to other teams within Retail Delivery, if needed, which may require travel.
Qualifications
High school diploma required, some college preferred.
Proven sales skills and 1 year member service or retail banking experience preferred.
Cash handling experience preferred.
Knowledge of banking and/or credit-Union regulations preferred.
Experience recommending products and plans to improve a member’s financial position preferred.
Ability to work efficiently in a fast‑paced and sometimes stressful environment while maintaining quality of service.
Excellent member service skills with a member‑focused mindset.
Act as part of a cohesive team, demonstrating excellent people skills and the ability to interact positively with other employees.
Proficient with MS Office products and general office equipment.
Comfortable and confident with self‑service technology.
Good organizational skills, detail oriented with strong emphasis on accuracy and integrity.
Maintain composure, problem solve, and have a positive solutions‑oriented mindset.
Excellent verbal and non‑verbal communication skills.
Required to obtain or possess a Mortgage Loan Originator (“MLO”) unique qualifier (NMLS registration number). Must have the ability to successfully complete all MLO Registry requirements, including passing background and credit checks and submitting to fingerprinting and other requirements of the S.A.F.E. Act.
Notary license required upon hire.
Additional Information
Pay Range:
$22.25–$23.50/hr plus incentives and 3% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.
Benefits
Generous 401(k) match
401(k) discretionary profit sharing
Health insurance
Dental insurance
Vision insurance
Life insurance
Short‑term and long‑term disability
Health savings account with company contribution
Employee assistance program
Paid vacation, sick, floating holidays, and volunteer time off
Paid holidays
Tuition reimbursement
Paid parental leave
We anticipate this position to close on 05/04/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
#J-18808-Ljbffr