Customer Service Representative - Annuities - $500 SIGN ON BONUS
KKR, Hartford, CT, United States
Company Overview
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.
Location & Compensation
Hartford, CT
Hourly Rate: $21.49 per hour + overtime
Sign-on bonus: $500 upon completion of training
Paid Training Details
Training lasts approximately 12 weeks.
Training hours: Monday – Friday, 7:30 am – 4:00 pm Central; consists of classroom training and time on the phone in the contact center.
No time off policy during the first 90 days of employment due to the training schedule.
After training, you will follow a hybrid schedule.
Contact center hours: Monday – Thursday 7:00 am – 6:00 pm Central; Friday 7:00 am – 5:00 pm Central.
You will work an 8-hour shift once training is complete; shift will run between 8:00 am EST and 7:00 pm EST.
Position Overview
This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products. As a front-line representative of the business, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experience.
Responsibilities
Manage a high volume of inbound calls while delivering a professional, efficient, and empathetic customer experience.
Respond to detailed inquiries regarding insurance products, policy features, and account activity.
Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards.
Translate complex information into clear, easy-to-understand explanations for customers and agents.
Accurately document all interactions in internal systems to ensure complete and compliant records.
Serve as a primary point of contact for assigned agents, accounts, or regions.
Support operational and technical inquiries from clients and distribution partners.
Identify recurring issues and proactively elevate or help drive solutions.
Handle sensitive customer information with a high level of care and in compliance with privacy regulations.
Participate in team meetings, training sessions, and continuous improvement initiatives.
Effectively manage call volume while maintaining strong service quality and attention to detail.
Communicate clearly and professionally, including in more complex or sensitive situations.
Work toward resolving customer inquiries during the first interaction whenever possible.
Maintain accurate, thorough, and timely documentation.
Demonstrate reliability, consistency, and a team-oriented approach to supporting customers and colleagues.
Qualifications
High school diploma or GED.
1+ year of customer service experience (call center or high-volume environment preferred).
Strong computer skills with the ability to navigate multiple systems simultaneously.
Clear and professional communication skills.
Insurance or financial services experience a plus.
Experience working in a structured, metrics-driven environment.
Strong attention to detail and ability to follow regulated processes.
Ability to remain composed and solution-oriented in challenging situations.
Compensation & Benefits
$500 sign-on bonus paid at the completion of training.
Hybrid work schedule (following training period).
Full IT equipment provided.
Free lunch and parking.
Health coverage (employee + children, based on salary band).
401(k) with company match and equity opportunities.
Annual bonus eligibility.
Paid time off, sick time, and company holidays.
Tuition, adoption, and lifestyle reimbursement programs.
Clear opportunities for internal mobility and career growth.
Application Information
Contact Center Career Journey at KKR/Global Atlantic.
Equal Opportunity Employer
KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.
KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com. Emails sent for unrelated issues will not receive a response.
Massachusetts Applicants: it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.
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KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.
Location & Compensation
Hartford, CT
Hourly Rate: $21.49 per hour + overtime
Sign-on bonus: $500 upon completion of training
Paid Training Details
Training lasts approximately 12 weeks.
Training hours: Monday – Friday, 7:30 am – 4:00 pm Central; consists of classroom training and time on the phone in the contact center.
No time off policy during the first 90 days of employment due to the training schedule.
After training, you will follow a hybrid schedule.
Contact center hours: Monday – Thursday 7:00 am – 6:00 pm Central; Friday 7:00 am – 5:00 pm Central.
You will work an 8-hour shift once training is complete; shift will run between 8:00 am EST and 7:00 pm EST.
Position Overview
This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products. As a front-line representative of the business, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experience.
Responsibilities
Manage a high volume of inbound calls while delivering a professional, efficient, and empathetic customer experience.
Respond to detailed inquiries regarding insurance products, policy features, and account activity.
Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards.
Translate complex information into clear, easy-to-understand explanations for customers and agents.
Accurately document all interactions in internal systems to ensure complete and compliant records.
Serve as a primary point of contact for assigned agents, accounts, or regions.
Support operational and technical inquiries from clients and distribution partners.
Identify recurring issues and proactively elevate or help drive solutions.
Handle sensitive customer information with a high level of care and in compliance with privacy regulations.
Participate in team meetings, training sessions, and continuous improvement initiatives.
Effectively manage call volume while maintaining strong service quality and attention to detail.
Communicate clearly and professionally, including in more complex or sensitive situations.
Work toward resolving customer inquiries during the first interaction whenever possible.
Maintain accurate, thorough, and timely documentation.
Demonstrate reliability, consistency, and a team-oriented approach to supporting customers and colleagues.
Qualifications
High school diploma or GED.
1+ year of customer service experience (call center or high-volume environment preferred).
Strong computer skills with the ability to navigate multiple systems simultaneously.
Clear and professional communication skills.
Insurance or financial services experience a plus.
Experience working in a structured, metrics-driven environment.
Strong attention to detail and ability to follow regulated processes.
Ability to remain composed and solution-oriented in challenging situations.
Compensation & Benefits
$500 sign-on bonus paid at the completion of training.
Hybrid work schedule (following training period).
Full IT equipment provided.
Free lunch and parking.
Health coverage (employee + children, based on salary band).
401(k) with company match and equity opportunities.
Annual bonus eligibility.
Paid time off, sick time, and company holidays.
Tuition, adoption, and lifestyle reimbursement programs.
Clear opportunities for internal mobility and career growth.
Application Information
Contact Center Career Journey at KKR/Global Atlantic.
Equal Opportunity Employer
KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.
KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com. Emails sent for unrelated issues will not receive a response.
Massachusetts Applicants: it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.
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