Plumbing Service Technician
Haven Services, LLC - Columbus Region, Dayton, OH, United States
Overview
Join the Best in the Business – Haven Services with Atherton Plumbing is Hiring Service Plumber!
Are you a
skilled and experienced plumbing professional
looking for a company that values your expertise, offers
top pay, excellent benefits, and real career growth ? If so, Haven/Atherton Plumbing wants to meet you.
For over
60 years , Haven/Atherton Plumbing has been a trusted name in
Dayton and the surrounding areas , delivering
exceptional service
with a focus on
quality, professionalism, and customer satisfaction . We’re looking for a
dedicated Service Technician
to join our growing team and help us continue providing the
best plumbing solutions
to our valued customers.
The Service Plumber is responsible for diagnosing, repairing, and maintaining residential and light commercial plumbing and drain systems. This role focuses on delivering high-quality service, presenting service-type and menu book pricing options to customers, and contributing to company performance through strong technical skills and customer communication. The Service Plumber plays a key role in achieving company KPIs while ensuring a positive customer experience.
Why Haven/Atherton Plumbing
Earning Potential:
$55,000 - $100,000+ per year (based on experience and performance)
Medical Insurance
choice of 2 HDHPs with HRA & HSA or PPO - 1 HDHP option has 100% of premiums covered by employer
Full-Time Stability:
Join a growing, established company with steady work
Career Growth:
Opportunities for advancement, ongoing training, and learning
Supportive Team Culture:
Work with a team that respects your expertise and values your contributions
Additional Benefits:
Dental & Vision Insurance
Health Savings Account
Life and AD&D Insurance
Disability Insurance
Paid Time Off
What You’ll Do as a Service Technician
Key Responsibilities
Plumbing & Drain Service
Diagnose and repair plumbing systems, including fixtures, water lines, and drainage systems
Perform drain cleaning, troubleshooting, and preventative maintenance
Handle service calls ranging from minor repairs to complex plumbing issues
Ensure all work is completed safely, efficiently, and up to code
Customer Interaction & Sales
Communicate clearly with customers regarding issues, solutions, and pricing
Present
menu book/service-type pricing options
for all recommended work
Educate customers on repair vs. replacement options
Build trust and maintain a high level of customer satisfaction
Service Execution
Complete service calls in a timely and professional manner
Maintain a clean and organized job site
Properly document all work performed, materials used, and recommendations
Follow company procedures and service standards
Performance & KPIs
Meet or exceed key performance indicators (KPIs), including:
Average ticket size
Conversion rate (sold vs. unsold estimates)
Revenue per call
Call completion efficiency
Strive to improve performance through ongoing training and coaching
Equipment & Inventory
Maintain service vehicle, tools, and equipment in good working condition
Ensure proper stock levels on the truck for efficient service delivery
Report any equipment issues or shortages
Requirements
What We’re Looking For
4-5 years of experience
as a lead plumbing technician (required)
Service Titan experience
(preferred but not required)
Strong knowledge of plumbing systems and drain cleaning
Ability to diagnose and troubleshoot plumbing issues efficiently
Experience with or willingness to learn
menu pricing/service-type sales
A professional, positive, and energetic attitude
A clean driving record and valid driver’s license
Ability to pass a drug test
Honesty, dependability, and a commitment to customer service
Preferred Skills
Experience with drain equipment (cable machines, jetters, cameras)
Familiarity with ServiceTitan or similar software
Strong customer service and communication skills
Sales-oriented mindset with ability to present options confidently
Ready to Take Your Career to the Next Level?
At Haven/Atherton Plumbing, we don’t just offer jobs we offer
careers
where you can
grow, earn top pay, and be part of a team that truly values your skills . If you're ready to work for a company that puts its employees first,
apply today
and take the next step toward a
rewarding, long-term career
with us.
Serving Dayton and the Surrounding Areas
EOE/AAP/M/F/V/D/SO
#J-18808-Ljbffr
Join the Best in the Business – Haven Services with Atherton Plumbing is Hiring Service Plumber!
Are you a
skilled and experienced plumbing professional
looking for a company that values your expertise, offers
top pay, excellent benefits, and real career growth ? If so, Haven/Atherton Plumbing wants to meet you.
For over
60 years , Haven/Atherton Plumbing has been a trusted name in
Dayton and the surrounding areas , delivering
exceptional service
with a focus on
quality, professionalism, and customer satisfaction . We’re looking for a
dedicated Service Technician
to join our growing team and help us continue providing the
best plumbing solutions
to our valued customers.
The Service Plumber is responsible for diagnosing, repairing, and maintaining residential and light commercial plumbing and drain systems. This role focuses on delivering high-quality service, presenting service-type and menu book pricing options to customers, and contributing to company performance through strong technical skills and customer communication. The Service Plumber plays a key role in achieving company KPIs while ensuring a positive customer experience.
Why Haven/Atherton Plumbing
Earning Potential:
$55,000 - $100,000+ per year (based on experience and performance)
Medical Insurance
choice of 2 HDHPs with HRA & HSA or PPO - 1 HDHP option has 100% of premiums covered by employer
Full-Time Stability:
Join a growing, established company with steady work
Career Growth:
Opportunities for advancement, ongoing training, and learning
Supportive Team Culture:
Work with a team that respects your expertise and values your contributions
Additional Benefits:
Dental & Vision Insurance
Health Savings Account
Life and AD&D Insurance
Disability Insurance
Paid Time Off
What You’ll Do as a Service Technician
Key Responsibilities
Plumbing & Drain Service
Diagnose and repair plumbing systems, including fixtures, water lines, and drainage systems
Perform drain cleaning, troubleshooting, and preventative maintenance
Handle service calls ranging from minor repairs to complex plumbing issues
Ensure all work is completed safely, efficiently, and up to code
Customer Interaction & Sales
Communicate clearly with customers regarding issues, solutions, and pricing
Present
menu book/service-type pricing options
for all recommended work
Educate customers on repair vs. replacement options
Build trust and maintain a high level of customer satisfaction
Service Execution
Complete service calls in a timely and professional manner
Maintain a clean and organized job site
Properly document all work performed, materials used, and recommendations
Follow company procedures and service standards
Performance & KPIs
Meet or exceed key performance indicators (KPIs), including:
Average ticket size
Conversion rate (sold vs. unsold estimates)
Revenue per call
Call completion efficiency
Strive to improve performance through ongoing training and coaching
Equipment & Inventory
Maintain service vehicle, tools, and equipment in good working condition
Ensure proper stock levels on the truck for efficient service delivery
Report any equipment issues or shortages
Requirements
What We’re Looking For
4-5 years of experience
as a lead plumbing technician (required)
Service Titan experience
(preferred but not required)
Strong knowledge of plumbing systems and drain cleaning
Ability to diagnose and troubleshoot plumbing issues efficiently
Experience with or willingness to learn
menu pricing/service-type sales
A professional, positive, and energetic attitude
A clean driving record and valid driver’s license
Ability to pass a drug test
Honesty, dependability, and a commitment to customer service
Preferred Skills
Experience with drain equipment (cable machines, jetters, cameras)
Familiarity with ServiceTitan or similar software
Strong customer service and communication skills
Sales-oriented mindset with ability to present options confidently
Ready to Take Your Career to the Next Level?
At Haven/Atherton Plumbing, we don’t just offer jobs we offer
careers
where you can
grow, earn top pay, and be part of a team that truly values your skills . If you're ready to work for a company that puts its employees first,
apply today
and take the next step toward a
rewarding, long-term career
with us.
Serving Dayton and the Surrounding Areas
EOE/AAP/M/F/V/D/SO
#J-18808-Ljbffr