Integrated Workplace Management System Administrator
Strategicdining, Gaithersburg, MD, United States
Position Title: Workplace Management System Administrator
Salary: $75,000 - $80,000
Shift: Monday - Friday with some weekends as needed
Other Forms of Compensation:
none
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
Job Summary
The
IWMS Manager
oversees the strategy, administration, and continuous optimization of the organization’s Integrated Workplace Management System (IWMS). This role ensures accurate and reliable data across real estate, space, personnel, move management (MAC), maintenance, sustainability, and capital projects to support day to day operations and long term strategic decision making in an agile environment. The role requires strong cross functional coordination, hands on system administration, data stewardship, analytics, and reporting capabilities to drive operational excellence and continuous improvement across multiple sites.
Essential Duties and Responsibilities
Serve as the primary administrator for IWMS platforms, including JCI OpenBlue – FM:Systems and SCLogic, ensuring system stability, security, and performance.
Define and maintain the IWMS vision, roadmap, data standards, and governance model, aligning system capabilities with Real Estate, Facilities, IT, HR, Finance, EHS, Security, and Sustainability objectives.
Own system configuration, role based access, integrations, environments, upgrades, and vendor relationships; ensure compliance with internal policies and data security standards.
Establish and enforce data models, master data controls, validation rules, and audit processes to ensure high quality data for locations, assets, space, personnel, leases, work orders, and projects.
Map, document, and optimize IWMS workflows including:
Space planning and utilization
Moves, Adds, and Changes (MAC)
Maintenance and service requests
Reservations and wayfinding
Lease and capital project management
Develop and maintain dashboards, analytics, and reports supporting occupancy, utilization, maintenance KPIs, SLAs, lease obligations, sustainability metrics, and project performance.
Support space inventory, stacking plans, utilization analytics, and workforce planning initiatives.
Partner with stakeholders to lead change management, communication, and training programs for end users and system contributors.
Provide helpdesk oversight and user support, including troubleshooting, training, and documentation.
Test systems during upgrades, enhancements, and program changes to ensure continuity and data integrity.
Identify opportunities to leverage analytics and AI enabled insights to improve operational efficiency and decision making.
Perform other duties as assigned.
Required Experience & Qualifications
2–4 years of IWMS administration experience, with demonstrated hands on use of space management, personnel data, and move management (MAC) modules.
Proven ability to coordinate across multiple sites, teams, and resources in a dynamic environment.
Strong communication, organization, and problem solving skills, with the ability to translate operational needs into system solutions and reports.
Experience supporting continuous improvement initiatives through data, analytics, and reporting.
Core Competencies
Integrated Workplace Management Systems (IWMS)
Communication and organizational effectiveness
Data stewardship and governance
Report writing and analytics
Continuous improvement mindset
AI awareness and application in workplace systems
Preferred Technical Competencies
JCI OpenBlue – FM:Systems 2025.3.1 or higher
SCLogic
SQL and SQL report writing (SSRS / BIRS)
Microsoft Office Suite
Adobe Acrobat
AutoCAD 2025
Revit
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at ESFM are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
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Salary: $75,000 - $80,000
Shift: Monday - Friday with some weekends as needed
Other Forms of Compensation:
none
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
Job Summary
The
IWMS Manager
oversees the strategy, administration, and continuous optimization of the organization’s Integrated Workplace Management System (IWMS). This role ensures accurate and reliable data across real estate, space, personnel, move management (MAC), maintenance, sustainability, and capital projects to support day to day operations and long term strategic decision making in an agile environment. The role requires strong cross functional coordination, hands on system administration, data stewardship, analytics, and reporting capabilities to drive operational excellence and continuous improvement across multiple sites.
Essential Duties and Responsibilities
Serve as the primary administrator for IWMS platforms, including JCI OpenBlue – FM:Systems and SCLogic, ensuring system stability, security, and performance.
Define and maintain the IWMS vision, roadmap, data standards, and governance model, aligning system capabilities with Real Estate, Facilities, IT, HR, Finance, EHS, Security, and Sustainability objectives.
Own system configuration, role based access, integrations, environments, upgrades, and vendor relationships; ensure compliance with internal policies and data security standards.
Establish and enforce data models, master data controls, validation rules, and audit processes to ensure high quality data for locations, assets, space, personnel, leases, work orders, and projects.
Map, document, and optimize IWMS workflows including:
Space planning and utilization
Moves, Adds, and Changes (MAC)
Maintenance and service requests
Reservations and wayfinding
Lease and capital project management
Develop and maintain dashboards, analytics, and reports supporting occupancy, utilization, maintenance KPIs, SLAs, lease obligations, sustainability metrics, and project performance.
Support space inventory, stacking plans, utilization analytics, and workforce planning initiatives.
Partner with stakeholders to lead change management, communication, and training programs for end users and system contributors.
Provide helpdesk oversight and user support, including troubleshooting, training, and documentation.
Test systems during upgrades, enhancements, and program changes to ensure continuity and data integrity.
Identify opportunities to leverage analytics and AI enabled insights to improve operational efficiency and decision making.
Perform other duties as assigned.
Required Experience & Qualifications
2–4 years of IWMS administration experience, with demonstrated hands on use of space management, personnel data, and move management (MAC) modules.
Proven ability to coordinate across multiple sites, teams, and resources in a dynamic environment.
Strong communication, organization, and problem solving skills, with the ability to translate operational needs into system solutions and reports.
Experience supporting continuous improvement initiatives through data, analytics, and reporting.
Core Competencies
Integrated Workplace Management Systems (IWMS)
Communication and organizational effectiveness
Data stewardship and governance
Report writing and analytics
Continuous improvement mindset
AI awareness and application in workplace systems
Preferred Technical Competencies
JCI OpenBlue – FM:Systems 2025.3.1 or higher
SCLogic
SQL and SQL report writing (SSRS / BIRS)
Microsoft Office Suite
Adobe Acrobat
AutoCAD 2025
Revit
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at ESFM are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
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