Patient Access Representative | Internal Medicine | 40hrs/week
Sanford Health, Bismarck, ND, United States
Careers With Purpose
Sanford Health , the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland.
Facility:
5th Broadway Clinic
Location:
Bismarck, ND
Address:
515 E Broadway Ave, Bismarck, ND 58501, USA
Shift:
8 Hours - Day Shifts
Job Schedule:
Full time
Weekly Hours:
40.00
Salary Range:
$16.25 - $23.00
Join our fast‑paced Bismarck Clinic working alongside another Patient Access Representative!
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. You will be the first point of contact and will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.
Apply today to learn more about the opportunities available to grow your career at Sanford.
REGISTRATION
Greet patients & verify demographics.
Create, scan & route documents or electronic forms.
Inform patients what the documents are & capture signatures on necessary paperwork.
Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures.
Collect copayments, pre-payments, and payments on account balances.
Work through the registration work queue to address and resolve registration errors or denied insurance claims.
SCHEDULING
Work with nursing team & providers to coordinate and schedule appointments to meet patient needs and coordinate provider schedule.
Obtain and coordinate referrals & conduct pre‑authorization.
Arrange interpreter services.
Check patients in/out.
Operate multi‑line phone.
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers.
Additional Duties May Include
Preparation & coordination of charts.
Organize supporting provider documents.
Initiate & collaborate on patient financial assistance.
Track patient visits & health information management on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Make reminder calls for appointments.
Hospital admission.
Office duties, such as make copies or send faxes.
Qualifications
High school diploma or equivalent preferred. Post‑secondary education helpful.
One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired.
May require BLS for certain locations and/or settings.
Benefits
Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or send an email to talent@sanfordhealth.org.
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Req Number:
R‑0258647
Job Function:
Revenue Cycle
Featured:
No
#J-18808-Ljbffr
Sanford Health , the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland.
Facility:
5th Broadway Clinic
Location:
Bismarck, ND
Address:
515 E Broadway Ave, Bismarck, ND 58501, USA
Shift:
8 Hours - Day Shifts
Job Schedule:
Full time
Weekly Hours:
40.00
Salary Range:
$16.25 - $23.00
Join our fast‑paced Bismarck Clinic working alongside another Patient Access Representative!
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. You will be the first point of contact and will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.
Apply today to learn more about the opportunities available to grow your career at Sanford.
REGISTRATION
Greet patients & verify demographics.
Create, scan & route documents or electronic forms.
Inform patients what the documents are & capture signatures on necessary paperwork.
Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures.
Collect copayments, pre-payments, and payments on account balances.
Work through the registration work queue to address and resolve registration errors or denied insurance claims.
SCHEDULING
Work with nursing team & providers to coordinate and schedule appointments to meet patient needs and coordinate provider schedule.
Obtain and coordinate referrals & conduct pre‑authorization.
Arrange interpreter services.
Check patients in/out.
Operate multi‑line phone.
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers.
Additional Duties May Include
Preparation & coordination of charts.
Organize supporting provider documents.
Initiate & collaborate on patient financial assistance.
Track patient visits & health information management on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Make reminder calls for appointments.
Hospital admission.
Office duties, such as make copies or send faxes.
Qualifications
High school diploma or equivalent preferred. Post‑secondary education helpful.
One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired.
May require BLS for certain locations and/or settings.
Benefits
Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or send an email to talent@sanfordhealth.org.
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Req Number:
R‑0258647
Job Function:
Revenue Cycle
Featured:
No
#J-18808-Ljbffr