Lia Honda Kingston - Automotive Assistant Service Manager
Lia Auto Group, Kingston, NY, United States
Overview
Lia Honda Kingston is seeking an experienced, high performing professional to join our Fixed Operations team as Assistant Service Manager/Lead Service Advisor. This role is a leadership-track position to grow our service business, elevate customer experience and drive operational excellence.
Compensation
Compensation range: $85K-$130K
Qualifications
Proven experience in automotive service advisor or service department leadership
Strong operational mindset with ability to manage both people and processes, ability for coaching, training and developing others
Track record of driving revenue while maintaining high customer satisfaction
Excellent communication skills and professional presence
Organized, performance driven, accountable and comfortable working in fast-paced, high volume environment
Must have clean & valid driver\'s license
Responsibilities
Lead the service advisor team to deliver exceptional customer experience
Drive work flow efficiency to maximize technician productivity and shop capacity
Coach, mentor advisors on sales process, communication and CSI performance
Assist with daily operations including scheduling, dispatch coordination and repair order management
Monitor KPIs such as labor rate, hours per PO, maintenance penetration and advisor performance
Step into managerial responsibilities if needed
Any other duties assigned by manager
Benefits
Medical, Dental and Vision
401K Plan with Employer Match
Paid Time Off
Paid Weekly
An employer funded Life Insurance Plan
Discounts on services and parts
Employee vehicle purchase plans
Company provided uniforms
#J-18808-Ljbffr
Lia Honda Kingston is seeking an experienced, high performing professional to join our Fixed Operations team as Assistant Service Manager/Lead Service Advisor. This role is a leadership-track position to grow our service business, elevate customer experience and drive operational excellence.
Compensation
Compensation range: $85K-$130K
Qualifications
Proven experience in automotive service advisor or service department leadership
Strong operational mindset with ability to manage both people and processes, ability for coaching, training and developing others
Track record of driving revenue while maintaining high customer satisfaction
Excellent communication skills and professional presence
Organized, performance driven, accountable and comfortable working in fast-paced, high volume environment
Must have clean & valid driver\'s license
Responsibilities
Lead the service advisor team to deliver exceptional customer experience
Drive work flow efficiency to maximize technician productivity and shop capacity
Coach, mentor advisors on sales process, communication and CSI performance
Assist with daily operations including scheduling, dispatch coordination and repair order management
Monitor KPIs such as labor rate, hours per PO, maintenance penetration and advisor performance
Step into managerial responsibilities if needed
Any other duties assigned by manager
Benefits
Medical, Dental and Vision
401K Plan with Employer Match
Paid Time Off
Paid Weekly
An employer funded Life Insurance Plan
Discounts on services and parts
Employee vehicle purchase plans
Company provided uniforms
#J-18808-Ljbffr