DispatcherScheduler
Star Nonemergent Transportation, LLC, Modesto, CA, United States
Benefits/Perks
Competitive Compensation
Career Growth Opportunities
Job Summary Star Nonemergent Transportation is seeking a professional and highly organized Dispatcher/Scheduler to join our team. In this role, you will handle non-emergency transportation calls and make quick, informed decisions to ensure efficient and timely service.
The ideal candidate thrives in a fast-paced environment, can multitask effectively, and maintains a high level of customer service. This position plays a critical role in ensuring all trips are scheduled, routed, and monitored efficiently while maintaining compliance and operational excellence.
Responsibilities
Receive and manage inbound non-emergency calls
Collect and accurately document caller and trip information
Schedule same-day and future transportation requests
Assign and dispatch trips to drivers in real time using dispatch software
Monitor trips and adjust schedules as needed
Prioritize calls based on urgency and service needs
Communicate effectively with drivers and internal teams
Ensure all rides are assigned promptly and accurately
Maintain high standards of customer service and compliance
Qualifications
High school diploma or GED required
Previous experience as a dispatcher, scheduler, or similar role preferred
Previous experience in Non-Emergency Medical Transportation (NEMT) is highly preferred
Ability to handle a high volume of phone calls
Strong typing and data entry skills
Excellent verbal and written communication skills
Highly organized with strong multitasking abilities
Ability to work well under pressure in a fast-paced environment
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Competitive Compensation
Career Growth Opportunities
Job Summary Star Nonemergent Transportation is seeking a professional and highly organized Dispatcher/Scheduler to join our team. In this role, you will handle non-emergency transportation calls and make quick, informed decisions to ensure efficient and timely service.
The ideal candidate thrives in a fast-paced environment, can multitask effectively, and maintains a high level of customer service. This position plays a critical role in ensuring all trips are scheduled, routed, and monitored efficiently while maintaining compliance and operational excellence.
Responsibilities
Receive and manage inbound non-emergency calls
Collect and accurately document caller and trip information
Schedule same-day and future transportation requests
Assign and dispatch trips to drivers in real time using dispatch software
Monitor trips and adjust schedules as needed
Prioritize calls based on urgency and service needs
Communicate effectively with drivers and internal teams
Ensure all rides are assigned promptly and accurately
Maintain high standards of customer service and compliance
Qualifications
High school diploma or GED required
Previous experience as a dispatcher, scheduler, or similar role preferred
Previous experience in Non-Emergency Medical Transportation (NEMT) is highly preferred
Ability to handle a high volume of phone calls
Strong typing and data entry skills
Excellent verbal and written communication skills
Highly organized with strong multitasking abilities
Ability to work well under pressure in a fast-paced environment
#J-18808-Ljbffr