Hotel Guest Night Auditor - Hampton Inn North Anderson, SC
Paragon Hotel Company, Anderson, SC, United States
Guest Night Auditor – Full Time Sunday‑Thursday & Part Time Friday & Saturday
Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operation as Manager on Duty, responding to guest requests, representing the hotel in late evening and early morning hours, and maintaining thorough communication with management staff. Understands and implements the mission statement, values, and culture at all times.
Pre‑Requisites (Requirements)
1+ years of experience in a branded, quality hotel preferred
High School diploma or equivalent. Associate’s or Bachelor’s Degree preferred
Experience in accounting is preferred
Display professionalism and have honesty and trustworthiness
Excellent attendance and punctuality
Work Environment & Context
Perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Stand for eight hours, bend, stretch, and reach; long hours sometimes required.
Work schedule varies and may include occasional holidays, weekends, and evenings.
Push or pull 60 pounds or lift and/or carry 30 pounds.
Follow approved laundry procedures; ensure understanding of washer and dryer operation and assist with folding linen according to proper standards.
Knowledgeable In
Manager on Duty functions
Cash and credit card handling, balancing charges
Safety and security measures
Entire property, staff services, hours of operation, room types, locations, rates, and discounts
Frequent Stay Program
Reservations procedures including cancellations and “walking” guests
Phone etiquette and answering procedures; answer inquiries of shopping, dining, entertainment and travel directions
Daily hotel operations, checking daily events, bulletin boards, and staying up to date on changes, new procedures and events
Skills
Computer literate to thoroughly operate the property management system: post charges, compute bills, collect payment, and make change
Abilities
Multitask, detail oriented, remain service‑centric
Communicate with guests, co‑workers, receive and transmit mail, phone, and written messages, and relay pertinent information via logbooks
Assist with guest issues professionally while maintaining a hospitable attitude
Essential Functions
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible
Promote and sell services/amenities of the hotel
Promote repeat business by offering future reservations and providing recommendations for alternate same brand‑type products
Identify potential sales leads during guest interaction and report information to the appropriate individual
Keep housekeeping and other departments informed of special requests, late check‑outs, and special needs areas
Check all credit cards for validity before shift end
Learn and utilize PMS, if applicable
Ensure all cash, checks, and miscellaneous departments are in balance at shift end
Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
Assist in other areas (F&B, cleanliness of property wherever assistance is needed for guest satisfaction)
Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
Have thorough working knowledge of emergency procedures
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately
Report any unusual occurrences or requests to the manager
Maintain certification from a responsible vendor training if alcohol is served
Be flexible regarding work schedule
Maintain a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
Utilize Service Recovery Log and other necessary communication logs from shift to shift
Daily input of labor statistics and accounting payables into online portals
Other duties as assigned or which the associate is capable of performing
Benefits
Paid Instantly
Paid Time Off
Team Member Room Discounts
Time and Half for Select Holidays
Referral Bonus Program
Volunteer Benefits
Accident Insurance
Disability Insurance
Life Insurance
Cancer Insurance
Dental Insurance
Vision Insurance
Property Specific Incentives
Gift Cards
Employee Lunches
#J-18808-Ljbffr
Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operation as Manager on Duty, responding to guest requests, representing the hotel in late evening and early morning hours, and maintaining thorough communication with management staff. Understands and implements the mission statement, values, and culture at all times.
Pre‑Requisites (Requirements)
1+ years of experience in a branded, quality hotel preferred
High School diploma or equivalent. Associate’s or Bachelor’s Degree preferred
Experience in accounting is preferred
Display professionalism and have honesty and trustworthiness
Excellent attendance and punctuality
Work Environment & Context
Perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Stand for eight hours, bend, stretch, and reach; long hours sometimes required.
Work schedule varies and may include occasional holidays, weekends, and evenings.
Push or pull 60 pounds or lift and/or carry 30 pounds.
Follow approved laundry procedures; ensure understanding of washer and dryer operation and assist with folding linen according to proper standards.
Knowledgeable In
Manager on Duty functions
Cash and credit card handling, balancing charges
Safety and security measures
Entire property, staff services, hours of operation, room types, locations, rates, and discounts
Frequent Stay Program
Reservations procedures including cancellations and “walking” guests
Phone etiquette and answering procedures; answer inquiries of shopping, dining, entertainment and travel directions
Daily hotel operations, checking daily events, bulletin boards, and staying up to date on changes, new procedures and events
Skills
Computer literate to thoroughly operate the property management system: post charges, compute bills, collect payment, and make change
Abilities
Multitask, detail oriented, remain service‑centric
Communicate with guests, co‑workers, receive and transmit mail, phone, and written messages, and relay pertinent information via logbooks
Assist with guest issues professionally while maintaining a hospitable attitude
Essential Functions
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible
Promote and sell services/amenities of the hotel
Promote repeat business by offering future reservations and providing recommendations for alternate same brand‑type products
Identify potential sales leads during guest interaction and report information to the appropriate individual
Keep housekeeping and other departments informed of special requests, late check‑outs, and special needs areas
Check all credit cards for validity before shift end
Learn and utilize PMS, if applicable
Ensure all cash, checks, and miscellaneous departments are in balance at shift end
Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
Assist in other areas (F&B, cleanliness of property wherever assistance is needed for guest satisfaction)
Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
Have thorough working knowledge of emergency procedures
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately
Report any unusual occurrences or requests to the manager
Maintain certification from a responsible vendor training if alcohol is served
Be flexible regarding work schedule
Maintain a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
Utilize Service Recovery Log and other necessary communication logs from shift to shift
Daily input of labor statistics and accounting payables into online portals
Other duties as assigned or which the associate is capable of performing
Benefits
Paid Instantly
Paid Time Off
Team Member Room Discounts
Time and Half for Select Holidays
Referral Bonus Program
Volunteer Benefits
Accident Insurance
Disability Insurance
Life Insurance
Cancer Insurance
Dental Insurance
Vision Insurance
Property Specific Incentives
Gift Cards
Employee Lunches
#J-18808-Ljbffr