Customer Marketing and Advocacy Specialist

Black Duck Software, Inc. helps organizations build secure, high-quality software with SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities.

We are looking for a highly organized and motivated Customer Marketing & Advocacy Specialist to support the execution of our growing customer marketing and advocacy programs. This role is critical to scaling how we engage, learn from, and activate our customers across the full lifecycle.

Responsibilities

Support the execution of customer marketing and advocacy programs, including customer references, reviews, and testimonials

Coordinate customer content development (case studies, quotes, and success stories), including scheduling, approvals, and asset management

Assist with customer campaigns and communications, including newsletters and review site outreach

Execute customer surveys (e.g., NPS, product feedback), including setup, distribution, and response tracking

Support customer engagement activities such as events, speaker programs, and customer appreciation

Maintain and update customer data across systems (CRM, advocacy platforms, survey tools)

Track program activity and assist with reporting and basic insights

Coordinate cross‑functionally with marketing, customer success, and sales teams to support program execution

Qualifications

1–3 years of experience in marketing or a related field

Strong organizational and project coordination skills

Excellent written and verbal communication skills

Detail‑oriented with the ability to manage multiple tasks simultaneously

Comfortable working with data and marketing tools (CRM, survey platforms, etc.)

Self‑motivated, collaborative, and eager to learn

Compensation: The base salary range across the U.S. for this role is between $82,400 and $123,600. Eligible for a bonus and a competitive total rewards package.

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

#J-18808-Ljbffr