Manager In Training
Baseline Fitness, Bismarck, ND, United States
Job Summary
Responsible for assisting in the oversight of gym operations to ensure a positive member experience.
Job Information
Job Title: Team Lead
Reports to: Club Manager
Status: Full Time / Supervisor / Non-Exempt
Essential Duties and Responsibilities
Assist in training and developing staff.
Assist in member service oversight ensuring all staff provide a great customer experience.
Very involved in front desk related tasks:
Answer phone calls politely and friendly.
Take information calls.
Assist member check-ins, sign-ups, cancellations, and update member account information.
Meet potential members and provide gym tours.
Facilitate member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist overseeing cleanliness and appearance of the gym.
Assist in managing marketing efforts; ensure team members are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory, and tracking reports as needed.
Customer Service: communicate and interact with customers to exceed their wants and needs.
Listening: actively listen, empathize, and work together to solve problems.
Problem Solving: recognize and define problems, analyze relevant information, promote alternative solutions, plan resolutions, and seek assistance when needed.
Diplomacy: demonstrate tact and skill in all interactions using appropriate behavior and language.
Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift; talking in person or on the phone at least 75% of the shift; able to lift up to 50 lbs less than 30% of the time.
Benefits
Employee discounts.
Flexible schedule.
Free uniforms.
Training & development.
Dollars for Scholars Program.
Employee Appreciation Program.
Free membership for self and one family member or friend.
Team member support team.
Health, dental and vision insurance.
Critical illness insurance.
Short term disability insurance.
Accident insurance.
Voluntary life insurance.
Pet insurance.
Health savings account (HSA).
Advancement opportunities.
Equal Employment Opportunity Statement
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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Responsible for assisting in the oversight of gym operations to ensure a positive member experience.
Job Information
Job Title: Team Lead
Reports to: Club Manager
Status: Full Time / Supervisor / Non-Exempt
Essential Duties and Responsibilities
Assist in training and developing staff.
Assist in member service oversight ensuring all staff provide a great customer experience.
Very involved in front desk related tasks:
Answer phone calls politely and friendly.
Take information calls.
Assist member check-ins, sign-ups, cancellations, and update member account information.
Meet potential members and provide gym tours.
Facilitate member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist overseeing cleanliness and appearance of the gym.
Assist in managing marketing efforts; ensure team members are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory, and tracking reports as needed.
Customer Service: communicate and interact with customers to exceed their wants and needs.
Listening: actively listen, empathize, and work together to solve problems.
Problem Solving: recognize and define problems, analyze relevant information, promote alternative solutions, plan resolutions, and seek assistance when needed.
Diplomacy: demonstrate tact and skill in all interactions using appropriate behavior and language.
Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift; talking in person or on the phone at least 75% of the shift; able to lift up to 50 lbs less than 30% of the time.
Benefits
Employee discounts.
Flexible schedule.
Free uniforms.
Training & development.
Dollars for Scholars Program.
Employee Appreciation Program.
Free membership for self and one family member or friend.
Team member support team.
Health, dental and vision insurance.
Critical illness insurance.
Short term disability insurance.
Accident insurance.
Voluntary life insurance.
Pet insurance.
Health savings account (HSA).
Advancement opportunities.
Equal Employment Opportunity Statement
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
#J-18808-Ljbffr