Per Diem Patient Access Rep - Addison Gilbert
Beth Israel Lahey Health, Gloucester, MA, United States
Job Description
When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. The Patient Access Representative works in the Beth Israel Lahey Health System Services team, providing efficient and welcoming access to care. You will support the registration process electronically, by phone, or in person, ensuring accurate, safe, and customer‑focused interactions while respecting patient confidentiality and safety.
Essential Duties & Responsibilities
Registration
Registers patients presenting for visits, explaining the registration process and responding to patient questions.
Processes co‑payments, co‑insurance, deductibles, and balances owed, safeguards cash and reconciles the cash drawer nightly, and assists patients with kiosk check‑in as needed.
Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts coverage based on results.
Obtains signatures on consent, financial, and other required forms, distributes documents to patients, scans and records all documents collected during the registration encounter.
Counsels patients on non‑covered services, obtains signatures on Advance Notice Beneficiaries, consents, and waivers.
Monitors the patient waiting area to maintain smooth registration flow, informs patients of potential delays, and ensures a pleasant experience.
Responds to patient concerns and patient‑safety issues, recognizing health conditions representing a risk to others and following established procedures.
Maintains a neat, orderly registration desk and patient waiting area, securing all confidential information.
Scheduling
Initiates patient scheduling activities by prioritizing and accessing phone calls, digital messaging, orders, and scheduled order work queues.
Schedules, reschedules, and cancels appointments using a variety of information sources, including online questionnaires, offline materials, and subgroup searches.
Collaborates with staff of assigned clinical departments and applies unique scheduling protocols.
Stays current on scheduling protocols and seeks management assistance to ensure safe patient care when protocols do not meet patient needs.
Ensures all required patient scheduling and registration information is captured and verified, including referring physician, insurance coverage, demographics, and contact information.
Communicates management issues that could impact timeliness and accuracy of patient appointments and subsequent care.
Strictly follows confidentiality and equipment‑security guidelines when working remotely, maintaining productivity and accuracy and communicating regularly with supervisor and manager.
Pre‑Registration
Efficiently registers patients, capturing and verifying all required information to identify the patient, contact the patient, and obtain proper reimbursement on initial claim submission.
Creates and assigns the guarantor for each patient, including personal/family relations, workers‑compensation insurance, third parties, behavioral health, or others as required.
Identifies records and verifies patient insurance coverage using real‑time eligibility; reviews the insurer’s response and takes appropriate action.
Applies the appropriate guarantor and insurance to each patient visit and communicates financial‑clearance status to patients, advising them of contract status, self‑pay status, and payment responsibility, and scheduling Financial Counseling as needed.
Minimum Qualifications
Education: High school diploma or equivalent; associate’s degree preferred.
Licensure, Certification & Registration: None.
Experience: 1–3 years of related work experience, including experience with computer systems, web‑based applications, and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).
Skills, Knowledge & Abilities: Ability to work successfully in a fast‑paced, multi‑task environment, independently making decisions, and process electronic information accurately and efficiently.
Preferred Qualifications & Skills
Call Center and/or telephone customer service experience.
Strong typing skills (≥ 40 wpm) and knowledge of medical terminology.
Bilingual written and verbal communication skills.
Familiarity with EHR software.
Pay Range
$20.50 – $27.59 per hour.
Vaccination Requirement
All staff must be vaccinated against influenza as a condition of employment.
Equal Opportunity Employer / Veterans / Disabled
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When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. The Patient Access Representative works in the Beth Israel Lahey Health System Services team, providing efficient and welcoming access to care. You will support the registration process electronically, by phone, or in person, ensuring accurate, safe, and customer‑focused interactions while respecting patient confidentiality and safety.
Essential Duties & Responsibilities
Registration
Registers patients presenting for visits, explaining the registration process and responding to patient questions.
Processes co‑payments, co‑insurance, deductibles, and balances owed, safeguards cash and reconciles the cash drawer nightly, and assists patients with kiosk check‑in as needed.
Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts coverage based on results.
Obtains signatures on consent, financial, and other required forms, distributes documents to patients, scans and records all documents collected during the registration encounter.
Counsels patients on non‑covered services, obtains signatures on Advance Notice Beneficiaries, consents, and waivers.
Monitors the patient waiting area to maintain smooth registration flow, informs patients of potential delays, and ensures a pleasant experience.
Responds to patient concerns and patient‑safety issues, recognizing health conditions representing a risk to others and following established procedures.
Maintains a neat, orderly registration desk and patient waiting area, securing all confidential information.
Scheduling
Initiates patient scheduling activities by prioritizing and accessing phone calls, digital messaging, orders, and scheduled order work queues.
Schedules, reschedules, and cancels appointments using a variety of information sources, including online questionnaires, offline materials, and subgroup searches.
Collaborates with staff of assigned clinical departments and applies unique scheduling protocols.
Stays current on scheduling protocols and seeks management assistance to ensure safe patient care when protocols do not meet patient needs.
Ensures all required patient scheduling and registration information is captured and verified, including referring physician, insurance coverage, demographics, and contact information.
Communicates management issues that could impact timeliness and accuracy of patient appointments and subsequent care.
Strictly follows confidentiality and equipment‑security guidelines when working remotely, maintaining productivity and accuracy and communicating regularly with supervisor and manager.
Pre‑Registration
Efficiently registers patients, capturing and verifying all required information to identify the patient, contact the patient, and obtain proper reimbursement on initial claim submission.
Creates and assigns the guarantor for each patient, including personal/family relations, workers‑compensation insurance, third parties, behavioral health, or others as required.
Identifies records and verifies patient insurance coverage using real‑time eligibility; reviews the insurer’s response and takes appropriate action.
Applies the appropriate guarantor and insurance to each patient visit and communicates financial‑clearance status to patients, advising them of contract status, self‑pay status, and payment responsibility, and scheduling Financial Counseling as needed.
Minimum Qualifications
Education: High school diploma or equivalent; associate’s degree preferred.
Licensure, Certification & Registration: None.
Experience: 1–3 years of related work experience, including experience with computer systems, web‑based applications, and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).
Skills, Knowledge & Abilities: Ability to work successfully in a fast‑paced, multi‑task environment, independently making decisions, and process electronic information accurately and efficiently.
Preferred Qualifications & Skills
Call Center and/or telephone customer service experience.
Strong typing skills (≥ 40 wpm) and knowledge of medical terminology.
Bilingual written and verbal communication skills.
Familiarity with EHR software.
Pay Range
$20.50 – $27.59 per hour.
Vaccination Requirement
All staff must be vaccinated against influenza as a condition of employment.
Equal Opportunity Employer / Veterans / Disabled
#J-18808-Ljbffr