Optometric Assistant Part Time
VisionWorks, Yonkers, NY, United States
Summary
The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre‑exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.
Pay Class
Part Time
Pay Rate
$17 to $25.50 per hour
Essential Responsibilities
Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to:
Pre‑testing and specialty testing and accurately documenting results in EMR
Initiate remote technician and remote doctor video conferencing
Assist remote doctor and remote technician to complete additional testing required for a remote exam
After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
Preauthorise insurance in accordance with standard operating procedures.
In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no‑shows and cancellations.
Maintain patient flow to allow for doctor effectiveness.
Answer patients' clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
Maintain complete and accurate patient records according to Company standards.
Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
Participate in specialised training of all responsibilities and complete required clinical certification(s).
Ability to work flexible schedules to meet changing business demands to include travelling to other locations.
Education / Experience
One (1) year of related experience
Optical or Healthcare background preferred
Medical office/business professionalism required
HS diploma, GED or equivalent related job experience
Training provided
Behavioural Characteristics
Patient advocate
Excellent customer service skills
Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
Very detail orientated and well organised
Ability to communicate clearly and effectively with other associates and patients
Work under stress with interruptions and deadlines
Energetic and self‑motivated
Team player
Excellin problem solving ability
Ability to multi‑task
Exhibit empathy in all interactions
Ability to read, analyse and interpret insurance forms
Follow procedures and instructions
Read English
Operate and enter data into electronic software platforms efficiently and accurately
Physical Demands / Work Environment
Work changing schedules to meet business demands to include travel between stores. Work inside store location. Use computers, electronic tablets, and pre‑testing instruments effectively. Reach above shoulder continuously. Frequently lift and/or move up to 20 pounds. The noise level in this location is moderate.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) regarding disclosures of protected health information (PHI). Associates may have access to confidential customer information that must be protected at all times and must explicitly adhere to data security guidelines established within the Company's Privacy & Security Training Programme.
Equal Opportunity Employment
VSP is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, colour, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.
The specific statements shown in each section of this description are not intended to be all‑inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.
Union Position Compensation
Position provides competitive pay and benefits. Specific terms are set forth in the Company's collective bargaining agreement with a minimum pay rate of $17 per hour plus incentive. Starting pay may vary based on experience to a maximum of $25.50 per hour. Incentive pay, wage upgrades, and overtime opportunities also available.
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The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre‑exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.
Pay Class
Part Time
Pay Rate
$17 to $25.50 per hour
Essential Responsibilities
Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to:
Pre‑testing and specialty testing and accurately documenting results in EMR
Initiate remote technician and remote doctor video conferencing
Assist remote doctor and remote technician to complete additional testing required for a remote exam
After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
Preauthorise insurance in accordance with standard operating procedures.
In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no‑shows and cancellations.
Maintain patient flow to allow for doctor effectiveness.
Answer patients' clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
Maintain complete and accurate patient records according to Company standards.
Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
Participate in specialised training of all responsibilities and complete required clinical certification(s).
Ability to work flexible schedules to meet changing business demands to include travelling to other locations.
Education / Experience
One (1) year of related experience
Optical or Healthcare background preferred
Medical office/business professionalism required
HS diploma, GED or equivalent related job experience
Training provided
Behavioural Characteristics
Patient advocate
Excellent customer service skills
Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
Very detail orientated and well organised
Ability to communicate clearly and effectively with other associates and patients
Work under stress with interruptions and deadlines
Energetic and self‑motivated
Team player
Excellin problem solving ability
Ability to multi‑task
Exhibit empathy in all interactions
Ability to read, analyse and interpret insurance forms
Follow procedures and instructions
Read English
Operate and enter data into electronic software platforms efficiently and accurately
Physical Demands / Work Environment
Work changing schedules to meet business demands to include travel between stores. Work inside store location. Use computers, electronic tablets, and pre‑testing instruments effectively. Reach above shoulder continuously. Frequently lift and/or move up to 20 pounds. The noise level in this location is moderate.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) regarding disclosures of protected health information (PHI). Associates may have access to confidential customer information that must be protected at all times and must explicitly adhere to data security guidelines established within the Company's Privacy & Security Training Programme.
Equal Opportunity Employment
VSP is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, colour, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.
The specific statements shown in each section of this description are not intended to be all‑inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.
Union Position Compensation
Position provides competitive pay and benefits. Specific terms are set forth in the Company's collective bargaining agreement with a minimum pay rate of $17 per hour plus incentive. Starting pay may vary based on experience to a maximum of $25.50 per hour. Incentive pay, wage upgrades, and overtime opportunities also available.
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