IOP Transition Representative
Quest Diagnostics Incorporated, Las Vegas, NV, United States
Job Description
This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).
IOP Transition Representative - Las Vegas, NV, Monday to Friday, 8:00 AM to 5:00 PM
Pay range: $28.80+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Under the direction of the regional field services trainer, provides consistent and high quality on‑boarding services to new and complex customers who have been approved for placement of an in‑office phlebotomist (IOP). The Transition Specialist will be deployed to start up a new client office for a defined period of time while the regular phlebotomist is recruited. Employee will be required to rotate to new assignments and act as an advance team where necessary. Under guidance of regional field services trainer, will be responsible to act as a coach, mentor, instructor, and resource person for new employees as well as providing a smooth start for new clients.
Responsibilities
Provides effective on‑boarding services for new IOP clients and the related phlebotomist.
Ensures clients and phlebotomists are well trained on test ordering processes and office protocols.
Resolves any TIQ or TNP issues and provides feedback to client.
Ensures client set‑up is completed prior to go‑live (e.g., supplies, connectivity, workstation, etc.).
Takes initiative to resolve issues or escalates to appropriate manager for resolution.
Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists as appropriate. Assists in the roll‑out of new policies and procedures.
Greet patients appropriately. Treat all clients and patients in a courteous and caring manner.
Ensures all field phlebotomy and IOP specimens are collected accurately and on time according to established procedures.
Responsible for completing requisitions accurately.
Meet with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information (e.g., diagnosis codes, UPIN information, etc.).
Research test/client information utilizing lab computer system or Directory of Service.
Label, centrifuge, split, and freeze specimens as required by test order.
Package specimens for transport.
Assist in relocating, opening new facilities as necessary, maintaining required records and documentation.
Read, understand and comply with departmental policies, protocols and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
Maintain all appropriate PSC/Phlebotomy logs.
Assist with compilation of monthly statistics and data. Submit data on time monthly.
Perform basic clerical duties, e.g., filing, faxing, preparing mail. Will be required to perform electronic data entry.
Submit accurate time and travel logs as directed by management and on time.
Submit accurate expense forms, if applicable, on the required day.
Adhere to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
Report on time to work, following attendance guidelines.
Answer the telephone in a friendly and helpful manner, incorporating the company name, self‑identification and a helpful statement.
Communicate all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or PSR IV for resolution. Remain polite and courteous at all time.
Keep work area neat and clean. Dispose of biohazard containers when scheduled.
Perform other department‑related clerical duties when assigned.
Perform other duties such as answering phone, dispatch calls, and participating on teams and special projects when asked.
Ensure facilities are neat, clean and in good repair, taking appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOPs, advising supervisor of any issues or problems as they arise.
Communicate professionally with clients and patients to resolve or refer, and document problems, preparing documentation and reporting critical issues as they occur.
Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
With direction and guidance from supervisor, act as mentor and resource person for new employees, assisting with transition into the PSC work environment and familiarity with department protocols, practices and procedures.
Assist with the distribution of technical information and communications to the work group.
Assist with the preparation of schedules for the assigned work group or PSCs.
Travel may be required for in‑office phlebotomy or to work at multiple locations.
Must be able to work cross‑functionally with the sales and client services organizations.
Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.
Qualifications
Required Work Experience
5 years of phlebotomy experience required, inclusive of pediatric and geriatric venipuncture, capillary collections.
Minimum 2 years as a phlebotomist in Patient Service Center environment.
Keyboard/data entry application experience required.
Customer service in a service environment required.
Must have reliable transportation, valid driver license, and clean driving record.
Preferred Work Experience
Leadership experience is desirable.
Physical and Mental Requirements
Position requires travel.
Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on‑call duties weekends, evenings and early AM.
Occasionally lifting up to 25 pounds.
May require extended periods of focus.
May require extended periods of sitting or standing.
Ability to manage stress.
Capable of handling multiple priorities in a high‑volume setting.
Knowledge
Knowledge of medical terminology helpful.
Demonstrated familiarity and compliance with all protocols, practices and procedures of Field Services Department.
Position requires the ability to effectively communicate in English.
Skills
Excellent phlebotomy skills.
Ability to work independently with minimal supervision.
Strong organizational skills.
Strong communication skills.
Strong interpersonal skills.
Excellent keyboard/data entry skills preferred.
Education
High School Diploma or Equivalent (Preferred).
Languages
English (Required).
Licenses and Certifications
Medical training: medical assistant or paramedic training (Preferred).
Work Requirements
Travel Required.
Quest Diagnostics honors our service members and encourages veterans to apply.
Equally, we value and respect the contributions of staffing partners; however, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
#J-18808-Ljbffr
This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).
IOP Transition Representative - Las Vegas, NV, Monday to Friday, 8:00 AM to 5:00 PM
Pay range: $28.80+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Under the direction of the regional field services trainer, provides consistent and high quality on‑boarding services to new and complex customers who have been approved for placement of an in‑office phlebotomist (IOP). The Transition Specialist will be deployed to start up a new client office for a defined period of time while the regular phlebotomist is recruited. Employee will be required to rotate to new assignments and act as an advance team where necessary. Under guidance of regional field services trainer, will be responsible to act as a coach, mentor, instructor, and resource person for new employees as well as providing a smooth start for new clients.
Responsibilities
Provides effective on‑boarding services for new IOP clients and the related phlebotomist.
Ensures clients and phlebotomists are well trained on test ordering processes and office protocols.
Resolves any TIQ or TNP issues and provides feedback to client.
Ensures client set‑up is completed prior to go‑live (e.g., supplies, connectivity, workstation, etc.).
Takes initiative to resolve issues or escalates to appropriate manager for resolution.
Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists as appropriate. Assists in the roll‑out of new policies and procedures.
Greet patients appropriately. Treat all clients and patients in a courteous and caring manner.
Ensures all field phlebotomy and IOP specimens are collected accurately and on time according to established procedures.
Responsible for completing requisitions accurately.
Meet with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information (e.g., diagnosis codes, UPIN information, etc.).
Research test/client information utilizing lab computer system or Directory of Service.
Label, centrifuge, split, and freeze specimens as required by test order.
Package specimens for transport.
Assist in relocating, opening new facilities as necessary, maintaining required records and documentation.
Read, understand and comply with departmental policies, protocols and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
Maintain all appropriate PSC/Phlebotomy logs.
Assist with compilation of monthly statistics and data. Submit data on time monthly.
Perform basic clerical duties, e.g., filing, faxing, preparing mail. Will be required to perform electronic data entry.
Submit accurate time and travel logs as directed by management and on time.
Submit accurate expense forms, if applicable, on the required day.
Adhere to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
Report on time to work, following attendance guidelines.
Answer the telephone in a friendly and helpful manner, incorporating the company name, self‑identification and a helpful statement.
Communicate all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or PSR IV for resolution. Remain polite and courteous at all time.
Keep work area neat and clean. Dispose of biohazard containers when scheduled.
Perform other department‑related clerical duties when assigned.
Perform other duties such as answering phone, dispatch calls, and participating on teams and special projects when asked.
Ensure facilities are neat, clean and in good repair, taking appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOPs, advising supervisor of any issues or problems as they arise.
Communicate professionally with clients and patients to resolve or refer, and document problems, preparing documentation and reporting critical issues as they occur.
Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
With direction and guidance from supervisor, act as mentor and resource person for new employees, assisting with transition into the PSC work environment and familiarity with department protocols, practices and procedures.
Assist with the distribution of technical information and communications to the work group.
Assist with the preparation of schedules for the assigned work group or PSCs.
Travel may be required for in‑office phlebotomy or to work at multiple locations.
Must be able to work cross‑functionally with the sales and client services organizations.
Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.
Qualifications
Required Work Experience
5 years of phlebotomy experience required, inclusive of pediatric and geriatric venipuncture, capillary collections.
Minimum 2 years as a phlebotomist in Patient Service Center environment.
Keyboard/data entry application experience required.
Customer service in a service environment required.
Must have reliable transportation, valid driver license, and clean driving record.
Preferred Work Experience
Leadership experience is desirable.
Physical and Mental Requirements
Position requires travel.
Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on‑call duties weekends, evenings and early AM.
Occasionally lifting up to 25 pounds.
May require extended periods of focus.
May require extended periods of sitting or standing.
Ability to manage stress.
Capable of handling multiple priorities in a high‑volume setting.
Knowledge
Knowledge of medical terminology helpful.
Demonstrated familiarity and compliance with all protocols, practices and procedures of Field Services Department.
Position requires the ability to effectively communicate in English.
Skills
Excellent phlebotomy skills.
Ability to work independently with minimal supervision.
Strong organizational skills.
Strong communication skills.
Strong interpersonal skills.
Excellent keyboard/data entry skills preferred.
Education
High School Diploma or Equivalent (Preferred).
Languages
English (Required).
Licenses and Certifications
Medical training: medical assistant or paramedic training (Preferred).
Work Requirements
Travel Required.
Quest Diagnostics honors our service members and encourages veterans to apply.
Equally, we value and respect the contributions of staffing partners; however, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
#J-18808-Ljbffr