Service Technician
ADT, Columbia, SC, United States
About Us
ADT is a leading smart home security provider that has been protecting lives for more than 145 years. With headquarters in Boca Raton, FL and over 200 locations across North America, our people empower customers to live more secure and confident lives.
Position Summary
The Residential Service Technician is a troubleshooter and service expert responsible for diagnosing, configuring, reconstructing, and programming existing security and site automation solutions. The role involves alleviating customer concerns, servicing fire and carbon monoxide detection, networking, hosted video solutions, and access control, as well as coordinating inspections with authorities.
Responsibilities
Provide services for fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes for wired/wireless technology and connection procedures.
Test and validate system signals and communication with central monitoring to properly establish service.
Act as a customer service champion, helping customers understand and maintain their protection.
Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment, and test for operation.
Read blueprints, building, and electrical plans to complete equipment repairs.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications
Service experience.
Technical aptitude.
Strong verbal communication.
Customer‑focused and customer‑driven mindset.
Ability to thrive in the face of uncertainty.
Valid driver’s license.
High school diploma or GED.
Minimum 2 years of experience installing and inspecting or repairing ADT or comparable product lines.
Excellent communication skills.
Ability to read building, electrical, and sprinkler plans.
Physical capability: standing, stooping, lifting, climbing, crawling.
Valid driver’s license required.
Benefits
Full benefits beginning 1st of the month after 31 days of employment.
Casual, yet energetic and engaging work environment.
Medical, Dental, Vision, 401(k) with employer matching.
Paid vacation time.
Tuition reimbursement and employee referral bonuses.
Cultural emphasis on coaching, development, and career growth opportunities.
Equal Employment Opportunity
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
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ADT is a leading smart home security provider that has been protecting lives for more than 145 years. With headquarters in Boca Raton, FL and over 200 locations across North America, our people empower customers to live more secure and confident lives.
Position Summary
The Residential Service Technician is a troubleshooter and service expert responsible for diagnosing, configuring, reconstructing, and programming existing security and site automation solutions. The role involves alleviating customer concerns, servicing fire and carbon monoxide detection, networking, hosted video solutions, and access control, as well as coordinating inspections with authorities.
Responsibilities
Provide services for fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes for wired/wireless technology and connection procedures.
Test and validate system signals and communication with central monitoring to properly establish service.
Act as a customer service champion, helping customers understand and maintain their protection.
Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment, and test for operation.
Read blueprints, building, and electrical plans to complete equipment repairs.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications
Service experience.
Technical aptitude.
Strong verbal communication.
Customer‑focused and customer‑driven mindset.
Ability to thrive in the face of uncertainty.
Valid driver’s license.
High school diploma or GED.
Minimum 2 years of experience installing and inspecting or repairing ADT or comparable product lines.
Excellent communication skills.
Ability to read building, electrical, and sprinkler plans.
Physical capability: standing, stooping, lifting, climbing, crawling.
Valid driver’s license required.
Benefits
Full benefits beginning 1st of the month after 31 days of employment.
Casual, yet energetic and engaging work environment.
Medical, Dental, Vision, 401(k) with employer matching.
Paid vacation time.
Tuition reimbursement and employee referral bonuses.
Cultural emphasis on coaching, development, and career growth opportunities.
Equal Employment Opportunity
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
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