Certified Medical Assistant (CMA) Duke Primary Care-Float Pool
Duke, Durham, NC, United States
Certified Medical Assistant (CMA) Duke Primary Care-Float Pool
Work Arrangement: Regular | Location: Durham, NC 27710 | Date: Apr 27, 2026
About Duke Primary Care
We provide family, adolescent, and internal medicine services, urgent care, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
Duke Nursing Highlights
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000+ registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)
Job Summary
The Certified Medical Assistant (CMA) is an integral member of the interdisciplinary healthcare team providing direct patient care. The CMA performs routine administrative and patient support duties, assists medical and nursing staff in examination and treatment, and ensures the clinic runs smoothly.
Administrative Duties
Answer telephones
Update and file patient medical records
Fill out insurance forms
Schedule appointments
Arrange for hospital admissions
Arrange for laboratory services
Handle billing and bookkeeping
Clinical Duties
Take medical histories and record vital signs
Explain treatment procedures to patients
Prepare patients for examinations and procedures
Assist the physician during examinations and procedures
Collect and prepare laboratory specimens
Perform basic laboratory tests on the premises
Disposal of contaminated supplies; sterilize medical instruments
Promote patient/family understanding of educational content and document in patient record
Prepare and administer medications as directed by a physician
Authorize drug refills and telephone prescriptions to a pharmacy
Prepare patients for x‑rays, tests and procedures
Take electrocardiograms; remove sutures/staples
Change sterile and non‑sterile dressings
Additional Laboratory Duties
Perform a variety of technical procedures for the procurement, processing and evaluation of patient specimens. Teach and perform routine clerical and technical procedures including specimen collection, responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch. Serve as hospital laboratory representative and liaison with outside clients.
Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, point‑of‑care testing, urinalysis without microscope, phlebotomy, cyto preparatory, and specimen management.
Perform quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
Receive and process specimens as required by respective laboratory area procedures and protocols.
Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware.
Utilize various hospital information systems and software.
Assist in training new personnel; provide technical assistance to new employees, students as assigned.
Maintain specimens and/or slides; prepare reagents, dyes, etc. used in the processing of specimens.
Perform routine maintenance as required by laboratory procedures.
Assist with word processing, miscellaneous office tasks and maintaining office records.
Behave professionally at all times upholding the Duke values of excellence, diversity, teamwork, safety, & integrity.
Perform other related duties incidental to the work described herein.
Required Qualifications
Education
Level I – Graduation from an accredited Medical Assistant program strongly preferred. High school or GED graduation required.
Level II – Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level III – Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Experience
Level I – No experience required.
Level II – Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
Level III – Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III & IV.
Certification
Level I – Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level II – Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level III – Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Knowledge, Skills, and Abilities
Understand and follow oral and written instructions acquired through a high school education and medical assistant programming.
Heavy lifting and ability to transport stretcher and wheelchair patients may be required.
Knowledge of sterile techniques and special procedures applicable to work performed.
Knowledge of procedures and techniques involved in administering routine and special treatments to patients.
Knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting; knowledge of infection control procedures and safety precautions.
Age‑specific competencies.
Daily clinic preparation processes: registration, scheduling, charge posting, order entry; ability to document and communicate pertinent information.
Establish and maintain effective working relationships with patients and clinic staff.
Medical terminology proficiency.
Levels II and III – Ability to independently seek out resources and work collaboratively.
Equal Opportunity Employer
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provisions for reasonable accommodations will be provided by each hiring department.
Nearest Major Market
Durham
Nearest Secondary Market
Raleigh
Read more about Duke’s commitment to affirmative action and nondiscrimination at
hr.duke.edu/eeo .
#J-18808-Ljbffr
Work Arrangement: Regular | Location: Durham, NC 27710 | Date: Apr 27, 2026
About Duke Primary Care
We provide family, adolescent, and internal medicine services, urgent care, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
Duke Nursing Highlights
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000+ registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)
Job Summary
The Certified Medical Assistant (CMA) is an integral member of the interdisciplinary healthcare team providing direct patient care. The CMA performs routine administrative and patient support duties, assists medical and nursing staff in examination and treatment, and ensures the clinic runs smoothly.
Administrative Duties
Answer telephones
Update and file patient medical records
Fill out insurance forms
Schedule appointments
Arrange for hospital admissions
Arrange for laboratory services
Handle billing and bookkeeping
Clinical Duties
Take medical histories and record vital signs
Explain treatment procedures to patients
Prepare patients for examinations and procedures
Assist the physician during examinations and procedures
Collect and prepare laboratory specimens
Perform basic laboratory tests on the premises
Disposal of contaminated supplies; sterilize medical instruments
Promote patient/family understanding of educational content and document in patient record
Prepare and administer medications as directed by a physician
Authorize drug refills and telephone prescriptions to a pharmacy
Prepare patients for x‑rays, tests and procedures
Take electrocardiograms; remove sutures/staples
Change sterile and non‑sterile dressings
Additional Laboratory Duties
Perform a variety of technical procedures for the procurement, processing and evaluation of patient specimens. Teach and perform routine clerical and technical procedures including specimen collection, responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch. Serve as hospital laboratory representative and liaison with outside clients.
Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, point‑of‑care testing, urinalysis without microscope, phlebotomy, cyto preparatory, and specimen management.
Perform quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
Receive and process specimens as required by respective laboratory area procedures and protocols.
Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware.
Utilize various hospital information systems and software.
Assist in training new personnel; provide technical assistance to new employees, students as assigned.
Maintain specimens and/or slides; prepare reagents, dyes, etc. used in the processing of specimens.
Perform routine maintenance as required by laboratory procedures.
Assist with word processing, miscellaneous office tasks and maintaining office records.
Behave professionally at all times upholding the Duke values of excellence, diversity, teamwork, safety, & integrity.
Perform other related duties incidental to the work described herein.
Required Qualifications
Education
Level I – Graduation from an accredited Medical Assistant program strongly preferred. High school or GED graduation required.
Level II – Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level III – Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Experience
Level I – No experience required.
Level II – Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
Level III – Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III & IV.
Certification
Level I – Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level II – Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level III – Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Knowledge, Skills, and Abilities
Understand and follow oral and written instructions acquired through a high school education and medical assistant programming.
Heavy lifting and ability to transport stretcher and wheelchair patients may be required.
Knowledge of sterile techniques and special procedures applicable to work performed.
Knowledge of procedures and techniques involved in administering routine and special treatments to patients.
Knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting; knowledge of infection control procedures and safety precautions.
Age‑specific competencies.
Daily clinic preparation processes: registration, scheduling, charge posting, order entry; ability to document and communicate pertinent information.
Establish and maintain effective working relationships with patients and clinic staff.
Medical terminology proficiency.
Levels II and III – Ability to independently seek out resources and work collaboratively.
Equal Opportunity Employer
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provisions for reasonable accommodations will be provided by each hiring department.
Nearest Major Market
Durham
Nearest Secondary Market
Raleigh
Read more about Duke’s commitment to affirmative action and nondiscrimination at
hr.duke.edu/eeo .
#J-18808-Ljbffr