Claims Representative Total Loss
Sentry Insurance, Davenport, IA, United States
Location
United States, Iowa, Davenport
What You'll Do
As a Total Loss Claims Rep, you will:
Evaluate claims of basic to moderate complexity requiring expertise in private passenger auto, commercial auto, tractor‑trailers, heavy equipment, watercrafts, trailers, motorcycles, and other land‑based off‑road or specialty vehicles. Review pertinent information including repair estimates, unrelated prior damage estimates, photos, vehicle conditioning, and actual value to make accurate repair/total loss decisions that adhere to state‑specific thresholds.
Conduct and review valuations through company‑approved vendors and conduct further research as necessary to determine appropriate cash value for various auto and specialist vehicles. Adhere to state‑specific compliance including completion and submission of required forms, taxes, and fees.
Negotiate basic to moderately complex settlements with claimants and/or attorneys that fall within prescribed authority limits.
Explain procedures and denials to claimants where coverage does not exist. Refer payment or denial of claims that exceed assigned authorization limits to management with settlement recommendations. Document all decisions, correspondence, reports, and discussions that occur during the claim‑handling process.
Coordinate rental vehicles for claimants as necessary and manage any claim expenses including, but not limited to, advance changes, salvage, rental, and outside vendor expenses, ensuring services are properly covered for claimants while controlling expenses.
Obtain and maintain state adjuster and appraiser licensing as required.
What it Takes
Bachelor’s Degree or equivalent work experience.
Hands‑on experience with auto repair is preferred.
Strong written and verbal communication skills.
Solid knowledge and understanding of each phase of the claim‑handling process, or other equivalent knowledge highly beneficial.
Demonstrated experience handling moderately complex claims, or other equivalent experience strongly preferred.
What You'll Receive
Below are some benefits you’ll receive:
Flexibility through a scheduled hybrid work model: Monday and Friday work from home if you choose to; Tuesday through Thursday in office.
In‑office workspace and materials for your home office. Laptop and additional equipment for home office supplied before start.
Meal subsidy for associates who report to an office.
401(k) plan with dollar‑for‑dollar match on first eight percent, plus immediate vesting.
Tuition reimbursement program through Sentry University.
Generous paid‑time off plan and volunteer‑time off.
Group medical, dental, vision, life insurance, parental leave, and health and wellness benefits.
Employee assistance programs.
Gift matching program to encourage charitable giving.
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
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United States, Iowa, Davenport
What You'll Do
As a Total Loss Claims Rep, you will:
Evaluate claims of basic to moderate complexity requiring expertise in private passenger auto, commercial auto, tractor‑trailers, heavy equipment, watercrafts, trailers, motorcycles, and other land‑based off‑road or specialty vehicles. Review pertinent information including repair estimates, unrelated prior damage estimates, photos, vehicle conditioning, and actual value to make accurate repair/total loss decisions that adhere to state‑specific thresholds.
Conduct and review valuations through company‑approved vendors and conduct further research as necessary to determine appropriate cash value for various auto and specialist vehicles. Adhere to state‑specific compliance including completion and submission of required forms, taxes, and fees.
Negotiate basic to moderately complex settlements with claimants and/or attorneys that fall within prescribed authority limits.
Explain procedures and denials to claimants where coverage does not exist. Refer payment or denial of claims that exceed assigned authorization limits to management with settlement recommendations. Document all decisions, correspondence, reports, and discussions that occur during the claim‑handling process.
Coordinate rental vehicles for claimants as necessary and manage any claim expenses including, but not limited to, advance changes, salvage, rental, and outside vendor expenses, ensuring services are properly covered for claimants while controlling expenses.
Obtain and maintain state adjuster and appraiser licensing as required.
What it Takes
Bachelor’s Degree or equivalent work experience.
Hands‑on experience with auto repair is preferred.
Strong written and verbal communication skills.
Solid knowledge and understanding of each phase of the claim‑handling process, or other equivalent knowledge highly beneficial.
Demonstrated experience handling moderately complex claims, or other equivalent experience strongly preferred.
What You'll Receive
Below are some benefits you’ll receive:
Flexibility through a scheduled hybrid work model: Monday and Friday work from home if you choose to; Tuesday through Thursday in office.
In‑office workspace and materials for your home office. Laptop and additional equipment for home office supplied before start.
Meal subsidy for associates who report to an office.
401(k) plan with dollar‑for‑dollar match on first eight percent, plus immediate vesting.
Tuition reimbursement program through Sentry University.
Generous paid‑time off plan and volunteer‑time off.
Group medical, dental, vision, life insurance, parental leave, and health and wellness benefits.
Employee assistance programs.
Gift matching program to encourage charitable giving.
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
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