Group Rooms Coordinator
Hotel Terra Jackson Hole, California, MO, United States
The Group Rooms Coordinator (GRC) is responsible for overseeing all aspects of group room reservations from contract turnover through group departure and billing reconciliation with professionalism, warmth, and precision. This role serves as the primary liaison between group clients, Sales & Catering, Reservations, Front Desk, and Revenue Management to ensure accurate execution of contracted room blocks and group expectations. The GRC plays a critical role in maximizing revenue, managing inventory, and delivering a seamless group guest experience.
Key Responsibilities
Serve as a primary contact for group rooming lists, group reservation related inquiries, and planner support.
Communicate pertinent group details clearly to internal teams to support smooth execution and guest experience
Build and manage group room blocks, booking links, group codes, and rooming lists
Monitor pickup, attrition, and cut-off dates sharing updates and concerns with Sales and leadership
Support billing, VIP requests, upgrades, and reservation changes
Maintain accurate reporting and data across key systems (SynXis, HMS)
Update and maintain accurate group history for future reference and reporting
Ensure reservation details align with contracted terms, policies, and property service standards
Manage and respond to client communications via phone and email timely and professionally
The Offer
In return we offer our new Group Coordinator:
Competitive Medical Benefits Package and 401(k)
Competitive Wages and Flexible Schedules
- Starting at $21 per hour BOE
Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
Discounts on Noble House Hotels & Resorts Room Rates
*Rules and restrictions apply to all employee benefits and perks
Requirements
Must reside in and work from NV, CO, ID, MT, WY or UT
Minimum Age: At least 18 years of age
High school diploma or equivalent
1-year experience providing exceptional guest service in luxury hotel and resort setting Preferred
Excellent computer proficiency, including quickly and efficiently navigating and toggling between multiple screens, talking and typing simultaneously, and troubleshooting basic computer issues
Experience working in multiple systems required specifically Windows, Word, Excel and Outlook
Strong communication and active listening skills, including speaking, reading, and writing fluently in English to establish and maintain relationships with guests
Clear, professional verbal and written communication skills required
Excellent and unwavering guest service skills with a warm, professional demeanor
Excellent interpersonal and critical thinking skills
Ability to work under pressure and maintain excellent accuracy and attention to detail in data entry and guest interactions
Strong organizational skills with the ability to manage multiple tasks and priorities efficiently in a fast-paced environment
Service minded team player also possessing self-motivation and drive to work independently and efficiently in a remote environment
Must have dedicated, secure work area with excellent internet.
Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials.
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Key Responsibilities
Serve as a primary contact for group rooming lists, group reservation related inquiries, and planner support.
Communicate pertinent group details clearly to internal teams to support smooth execution and guest experience
Build and manage group room blocks, booking links, group codes, and rooming lists
Monitor pickup, attrition, and cut-off dates sharing updates and concerns with Sales and leadership
Support billing, VIP requests, upgrades, and reservation changes
Maintain accurate reporting and data across key systems (SynXis, HMS)
Update and maintain accurate group history for future reference and reporting
Ensure reservation details align with contracted terms, policies, and property service standards
Manage and respond to client communications via phone and email timely and professionally
The Offer
In return we offer our new Group Coordinator:
Competitive Medical Benefits Package and 401(k)
Competitive Wages and Flexible Schedules
- Starting at $21 per hour BOE
Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
Discounts on Noble House Hotels & Resorts Room Rates
*Rules and restrictions apply to all employee benefits and perks
Requirements
Must reside in and work from NV, CO, ID, MT, WY or UT
Minimum Age: At least 18 years of age
High school diploma or equivalent
1-year experience providing exceptional guest service in luxury hotel and resort setting Preferred
Excellent computer proficiency, including quickly and efficiently navigating and toggling between multiple screens, talking and typing simultaneously, and troubleshooting basic computer issues
Experience working in multiple systems required specifically Windows, Word, Excel and Outlook
Strong communication and active listening skills, including speaking, reading, and writing fluently in English to establish and maintain relationships with guests
Clear, professional verbal and written communication skills required
Excellent and unwavering guest service skills with a warm, professional demeanor
Excellent interpersonal and critical thinking skills
Ability to work under pressure and maintain excellent accuracy and attention to detail in data entry and guest interactions
Strong organizational skills with the ability to manage multiple tasks and priorities efficiently in a fast-paced environment
Service minded team player also possessing self-motivation and drive to work independently and efficiently in a remote environment
Must have dedicated, secure work area with excellent internet.
Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials.
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