Technical (Help Desk) Support Analyst
Barnes, East Granby, CT, United States
Core Responsibilities
Support all PC workstations throughout the organization and provide technical support to the user community.
Support local telephone and voicemail system.
Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and software upgrades, and routine hardware configuration.
Participate in key projects related to security, OS upgrades, active directory and other network/data center improvements in compliance with IT security standards and policies.
Able to assess current needs and requirements and develop roadmap for solution(s).
Support the end user with Office 365 & MFA application(s).
Create / Disable Active Directory accounts and e‑Mail accounts, assist with e‑Mail on mobile devices.
Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to address future project and IT‑based business needs.
Actively participate on all site teams and activities including Zone Leadership, corporate audits, self‑audits and BES/continuous improvement events.
Responsible for providing user training for new users, maintaining network security, and performing updates.
Manage network of computers and networked and stand‑alone printers.
Support all users at all locations as time permits.
Work with IT Service Partner on escalations and continuous building of the relationship by empowering them with timely feedback.
Support the manufacturing/OT function of facility and other sites as required.
Qualifications
3 plus years of experience in Level 1 & 2 technical support role.
Experience in Office 365 & MFA application and operation.
Ability to communicate ideas in both technical and user‑friendly language.
Self‑motivated and directed, keen attention to detail and customer service orientation. Project management, research, analytical and creative problem‑solving abilities.
Effective written, oral and interpersonal communication skills are critical.
Strong Team Player and ability to work in a fast‑paced deadline driven environment.
Previous responsibility for providing customer support.
Ability to meet deadlines.
Experience with relational databases, project management, SaaS applications and ERP systems.
Education Requirements
Bachelor’s degree or the equivalent in work experience required.
CompTIA A+ Service or Network certifications or the equivalent in work experience required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Support all PC workstations throughout the organization and provide technical support to the user community.
Support local telephone and voicemail system.
Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and software upgrades, and routine hardware configuration.
Participate in key projects related to security, OS upgrades, active directory and other network/data center improvements in compliance with IT security standards and policies.
Able to assess current needs and requirements and develop roadmap for solution(s).
Support the end user with Office 365 & MFA application(s).
Create / Disable Active Directory accounts and e‑Mail accounts, assist with e‑Mail on mobile devices.
Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to address future project and IT‑based business needs.
Actively participate on all site teams and activities including Zone Leadership, corporate audits, self‑audits and BES/continuous improvement events.
Responsible for providing user training for new users, maintaining network security, and performing updates.
Manage network of computers and networked and stand‑alone printers.
Support all users at all locations as time permits.
Work with IT Service Partner on escalations and continuous building of the relationship by empowering them with timely feedback.
Support the manufacturing/OT function of facility and other sites as required.
Qualifications
3 plus years of experience in Level 1 & 2 technical support role.
Experience in Office 365 & MFA application and operation.
Ability to communicate ideas in both technical and user‑friendly language.
Self‑motivated and directed, keen attention to detail and customer service orientation. Project management, research, analytical and creative problem‑solving abilities.
Effective written, oral and interpersonal communication skills are critical.
Strong Team Player and ability to work in a fast‑paced deadline driven environment.
Previous responsibility for providing customer support.
Ability to meet deadlines.
Experience with relational databases, project management, SaaS applications and ERP systems.
Education Requirements
Bachelor’s degree or the equivalent in work experience required.
CompTIA A+ Service or Network certifications or the equivalent in work experience required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr