Collections Supervisor
American Honda Motor Company, Inc., Marysville, OH, United States
Job Purpose
To support the Collections Manager and engage members in communication to resolve outstanding delinquent accounts and minimize losses to Honda FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations.
Key Accountabilities
Loan loss prevention and recovery
Specialty collection tasks: bankruptcy, foreclosure, modifications, repossession, fraud reviews/filings, regulation response/strategy
Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act
Writing accurate and concise notes and documentation in appropriate collection system
Ongoing education and training for self and department training/cross‑training
Assist department manager with reports, projects, software/system administration and team updates
Oversee department daily job duties and assign and review completed work
Qualifications, Experience, and Skills
High school diploma or general education degree
Two years’ experience in a credit union or collections environment
Working knowledge of state and federal collection laws and procedures
Knowledge of Microsoft Office Suite
Reasoning ability to solve problems
Member service and communication skills
Negotiation skills
Ability to train, support, and motivate teams in a one‑on‑one or group setting
Total Rewards
Competitive Base Wages (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Paid Overtime
Regional Bonus (when applicable)
Industry‑leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short‑Term and Long‑Term Disability
401K Plan with company match + additional contribution
Career Growth
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Additional Offerings
Lifestyle Account
Childcare Reimbursement Account
Tuition Assistance & Student Loan Repayment
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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To support the Collections Manager and engage members in communication to resolve outstanding delinquent accounts and minimize losses to Honda FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations.
Key Accountabilities
Loan loss prevention and recovery
Specialty collection tasks: bankruptcy, foreclosure, modifications, repossession, fraud reviews/filings, regulation response/strategy
Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act
Writing accurate and concise notes and documentation in appropriate collection system
Ongoing education and training for self and department training/cross‑training
Assist department manager with reports, projects, software/system administration and team updates
Oversee department daily job duties and assign and review completed work
Qualifications, Experience, and Skills
High school diploma or general education degree
Two years’ experience in a credit union or collections environment
Working knowledge of state and federal collection laws and procedures
Knowledge of Microsoft Office Suite
Reasoning ability to solve problems
Member service and communication skills
Negotiation skills
Ability to train, support, and motivate teams in a one‑on‑one or group setting
Total Rewards
Competitive Base Wages (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Paid Overtime
Regional Bonus (when applicable)
Industry‑leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short‑Term and Long‑Term Disability
401K Plan with company match + additional contribution
Career Growth
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Additional Offerings
Lifestyle Account
Childcare Reimbursement Account
Tuition Assistance & Student Loan Repayment
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
#J-18808-Ljbffr