Operations Assistant
Primary Residential Mortgage, Cranston, RI, United States
Position Purpose - Responsibilities / Duties / Functions / Tasks
The purpose of this position is to ensure the accuracy of closing documents by reviewing the chosen investor, loan program, form numbers, dates, margins, caps, etc. and contacting the branch for further clarification if needed. Prepares and provides mortgage closing docs for the buyer(s)/borrower(s) to sign at closing.
Verifies accuracy and consistency of specifications on documents, such as closing submission and approval forms and notifies branch of any inconsistencies
Answers any questions regarding closing requirements for all parties
Enters all required information into DataTrac or any other required closing system
Assembles documents for delivery to the title company, real estate broker, or lending officer for closing, including final 1003, GFE, initial disclosures, tax returns, borrower explanation letter, hold harmless, or any other required conditions
Contacts applicants by telephone, e‑mail or in‑person meetings to gather financial information including employment situation, salary, assets, financial status, current debts, and expenses
Orders appraisal and title and assists in loan application completion
Verifies data given to them by clients, including employment length, financial statement accuracy, and collateral asset values
Makes changes (fees, interest adjustments, payment dates, etc.) to closing documents when necessary, updates DataTrac, sends new documents to closing agent, and updates DocumentTrac
Completes checklist for specialty loan types or ARMs
Clears underwriting conditions and reviews closing conditions
Submits application to the lender and contacts and communicates with loan closer
Runs compliance ease reports on all files before closing documents are released
Completes mortgage loan applications by collecting employment and financial data
Qualifications
Previous mortgage or title experience
Basic reading, writing, and arithmetic skills
Strong attention to detail
Strong communication skills, both written and oral
Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions
Ability to multi‑task and manage time efficiently
Knowledge of Microsoft Office applications
Familiarity with accounting terms and procedures (e.g. debits, credits, general ledgers, etc.)
Preferences
Excellent communication and customer service skills
Strong attention to detail and organization skills
Self‑motivation and ability to work well with a team
Company Conformance Statement
Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
Ensure every action and decision is aligned with PRMI values.
Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
Realize team synergies through networking and partnerships across PRMI.
Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Work effectively as a team contributor on all assignments.
Perform quality work within deadlines.
Respect client and employee privacy.
Work Requirements
Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower and other protected information, an essential function of this job may require physical attendance in a defined office space (i.e., branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.
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The purpose of this position is to ensure the accuracy of closing documents by reviewing the chosen investor, loan program, form numbers, dates, margins, caps, etc. and contacting the branch for further clarification if needed. Prepares and provides mortgage closing docs for the buyer(s)/borrower(s) to sign at closing.
Verifies accuracy and consistency of specifications on documents, such as closing submission and approval forms and notifies branch of any inconsistencies
Answers any questions regarding closing requirements for all parties
Enters all required information into DataTrac or any other required closing system
Assembles documents for delivery to the title company, real estate broker, or lending officer for closing, including final 1003, GFE, initial disclosures, tax returns, borrower explanation letter, hold harmless, or any other required conditions
Contacts applicants by telephone, e‑mail or in‑person meetings to gather financial information including employment situation, salary, assets, financial status, current debts, and expenses
Orders appraisal and title and assists in loan application completion
Verifies data given to them by clients, including employment length, financial statement accuracy, and collateral asset values
Makes changes (fees, interest adjustments, payment dates, etc.) to closing documents when necessary, updates DataTrac, sends new documents to closing agent, and updates DocumentTrac
Completes checklist for specialty loan types or ARMs
Clears underwriting conditions and reviews closing conditions
Submits application to the lender and contacts and communicates with loan closer
Runs compliance ease reports on all files before closing documents are released
Completes mortgage loan applications by collecting employment and financial data
Qualifications
Previous mortgage or title experience
Basic reading, writing, and arithmetic skills
Strong attention to detail
Strong communication skills, both written and oral
Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions
Ability to multi‑task and manage time efficiently
Knowledge of Microsoft Office applications
Familiarity with accounting terms and procedures (e.g. debits, credits, general ledgers, etc.)
Preferences
Excellent communication and customer service skills
Strong attention to detail and organization skills
Self‑motivation and ability to work well with a team
Company Conformance Statement
Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
Ensure every action and decision is aligned with PRMI values.
Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
Realize team synergies through networking and partnerships across PRMI.
Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Work effectively as a team contributor on all assignments.
Perform quality work within deadlines.
Respect client and employee privacy.
Work Requirements
Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower and other protected information, an essential function of this job may require physical attendance in a defined office space (i.e., branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.
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