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Entry-Level Customer Service Representative

BrandNest, Birmingham, AL, United States


Job Overview
Brand Nest is hiring motivated and dependable

Entry Level

Customer Service Representatives

to support client communication and customer satisfaction efforts in Birmingham, AL. This in-person role focuses on assisting customers, addressing inquiries, and maintaining a professional and positive service experience.

Key Responsibilities

Assist customers with general inquiries, service information, and support needs.

Provide professional communication through phone, email, and in-person interactions.

Maintain accurate customer records and update account information as needed.

Resolve basic customer concerns or elevate issues appropriately.

Support team members with daily customer service operations.

Follow company policies and maintain a positive customer-focused environment.

What We Offer

Paid training and hands-on customer service experience.

Supportive, team-focused work environment.

Opportunities to grow into leadership or client support roles.

Consistent scheduling and structured support.

Qualifications

High school diploma or equivalent.

Friendly, reliable, and professional demeanor.

Strong communication and interpersonal skills.

Ability to multitask and work as part of a team.

Basic computer skills and attention to detail.

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