Public Safety Dispatcher (Lateral)
City of Hemet, Hemet, CA, United States
The City of Hemet is an Equal Opportunity Employer
The City of Hemet is accepting applications for Public Safety Dispatcher – Lateral (experienced). Apply immediately for consideration.
The position is full time, located in the Police Department, and assigned to work rotating day, evening, and night shifts, including weekends and holidays.
Lateral is defined as current employment with a law enforcement or fire agency as a Public Safety Dispatcher; or previous employment with a law enforcement or fire agency as a Public Safety Dispatcher with a break-in-service not exceeding 3 years. Applicant must have successfully completed employment probation as a current or previously employed law enforcement or fire agency Public Safety Dispatcher.
THE POSITION
Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. They receive requests for police and fire service over the phone, dispatch police and/or fire units in response to calls for service or requests from officers in the field, keep track of unit locations and status, maintain constant radio communication, operate various communication equipment, evaluate emergency requests, elicit and record essential incident information, determine priority and dispatch personnel and equipment per department procedures, answer routine inquiries, refer non-dispatch calls to appropriate agencies, maintain radio contact, keep command personnel informed, maintain records, update special files, test equipment, prepare paperwork, and assume supervisory duties as needed.
KNOWLEDGE
Principles, practices, and procedures involved in public safety communications work;
Geography of the City and the location of streets and important buildings;
Operation of radio/telephone receiving and transmitting equipment; and
Computer terminal and Teletype operations. Rules, policies, and regulations regarding dispatching services
Police and Fire dispatching procedures and the laws and regulations;
Report writing; and
Record keeping principles;
Applicable federal, state, and local laws, codes and procedures relevant to the assigned area of responsibility;
Knowledge of call screening procedures, call priority rules, radio codes and identifiers, basic elements of a crime;
Principles of functional supervision, training and dispatching operations.
ABILITY
Understand English and speak it clearly in a well-modulated voice using good diction and appropriate grammar;
Oral and written comprehension, oral and written expression; memorization, deductive and inductive reasoning, selective attention, hearing ability, auditory attention;
Learn and apply Federal Communications Commission (FCC) regulations governing voice, radio and teletype communications;
Effectively work under conditions of emergency;
Obtain vital information from individuals in stressful or emergency situations;
Make quick and appropriate determinations in all situations;
Adjust quickly to changing situations and priorities;
Use tact, initiative, prudence and independent judgement within general policy and legal guidelines;
Maintain accurate records;
Type accurately at a moderate speed;
Accurately read and interpret maps;
Remain courteous and calm while interacting with the public;
Handle simultaneous calls;
Listen and comprehend radio calls while talking on the phone; and
Establish and maintain effective working relationships;
Identify and implement efficient work practices and procedures;
Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities;
Train others in the use of communications equipment.
MINIMUM QUALIFICATIONS
One year experience in typing and general clerical work. Some experience providing information and assistance to the public is desirable.
High school or GED
College level coursework in radio communications or law enforcement is desirable.
CERTIFICATE/LICENSE
Possession of, or ability to obtain, prior to appointment, an appropriate Class C, valid Driver's License;
SPECIAL REQUIREMENTS
Pass a background investigation including polygraph and psychological exam and a medical exam which may include drug testing, an audio test and vision exam; work rotating shifts including weekends and holidays. Employees must be able to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the department).
WORKING CONDITIONS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Working Conditions:
Essentially all of the employee's time is spent in the Communications Center of the Police Department. The working environment may range from periods of high volume emergency and life‑threatening calls for service to periods of little activity. Employees work on a rotating shift schedule that requires the availability to work nights, weekends and holidays.
Environmental Conditions:
Office environment. Continuous working indoors, dust from paperwork. Work environment is both formal and informal, team orientated, having variable tasks, pace, and pressure. Work is performed indoors in the office and in meeting rooms.
Physical:
Shall possess the physical, mental and emotional ability to perform the essential duties of the position without the threat of hazard to self or others. Employees require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; ability to communicate verbally to exchange work long hours from work station. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Vision:
See in normal visual range with or without correction; vision sufficient to read computer screens, printed documents, and overhead presentations, and to operate assigned equipment.
Hearing:
Hear in the normal audio range with or without correction and wear headsets for prolonged periods of time.
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The City of Hemet is accepting applications for Public Safety Dispatcher – Lateral (experienced). Apply immediately for consideration.
The position is full time, located in the Police Department, and assigned to work rotating day, evening, and night shifts, including weekends and holidays.
Lateral is defined as current employment with a law enforcement or fire agency as a Public Safety Dispatcher; or previous employment with a law enforcement or fire agency as a Public Safety Dispatcher with a break-in-service not exceeding 3 years. Applicant must have successfully completed employment probation as a current or previously employed law enforcement or fire agency Public Safety Dispatcher.
THE POSITION
Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. They receive requests for police and fire service over the phone, dispatch police and/or fire units in response to calls for service or requests from officers in the field, keep track of unit locations and status, maintain constant radio communication, operate various communication equipment, evaluate emergency requests, elicit and record essential incident information, determine priority and dispatch personnel and equipment per department procedures, answer routine inquiries, refer non-dispatch calls to appropriate agencies, maintain radio contact, keep command personnel informed, maintain records, update special files, test equipment, prepare paperwork, and assume supervisory duties as needed.
KNOWLEDGE
Principles, practices, and procedures involved in public safety communications work;
Geography of the City and the location of streets and important buildings;
Operation of radio/telephone receiving and transmitting equipment; and
Computer terminal and Teletype operations. Rules, policies, and regulations regarding dispatching services
Police and Fire dispatching procedures and the laws and regulations;
Report writing; and
Record keeping principles;
Applicable federal, state, and local laws, codes and procedures relevant to the assigned area of responsibility;
Knowledge of call screening procedures, call priority rules, radio codes and identifiers, basic elements of a crime;
Principles of functional supervision, training and dispatching operations.
ABILITY
Understand English and speak it clearly in a well-modulated voice using good diction and appropriate grammar;
Oral and written comprehension, oral and written expression; memorization, deductive and inductive reasoning, selective attention, hearing ability, auditory attention;
Learn and apply Federal Communications Commission (FCC) regulations governing voice, radio and teletype communications;
Effectively work under conditions of emergency;
Obtain vital information from individuals in stressful or emergency situations;
Make quick and appropriate determinations in all situations;
Adjust quickly to changing situations and priorities;
Use tact, initiative, prudence and independent judgement within general policy and legal guidelines;
Maintain accurate records;
Type accurately at a moderate speed;
Accurately read and interpret maps;
Remain courteous and calm while interacting with the public;
Handle simultaneous calls;
Listen and comprehend radio calls while talking on the phone; and
Establish and maintain effective working relationships;
Identify and implement efficient work practices and procedures;
Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities;
Train others in the use of communications equipment.
MINIMUM QUALIFICATIONS
One year experience in typing and general clerical work. Some experience providing information and assistance to the public is desirable.
High school or GED
College level coursework in radio communications or law enforcement is desirable.
CERTIFICATE/LICENSE
Possession of, or ability to obtain, prior to appointment, an appropriate Class C, valid Driver's License;
SPECIAL REQUIREMENTS
Pass a background investigation including polygraph and psychological exam and a medical exam which may include drug testing, an audio test and vision exam; work rotating shifts including weekends and holidays. Employees must be able to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the department).
WORKING CONDITIONS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Working Conditions:
Essentially all of the employee's time is spent in the Communications Center of the Police Department. The working environment may range from periods of high volume emergency and life‑threatening calls for service to periods of little activity. Employees work on a rotating shift schedule that requires the availability to work nights, weekends and holidays.
Environmental Conditions:
Office environment. Continuous working indoors, dust from paperwork. Work environment is both formal and informal, team orientated, having variable tasks, pace, and pressure. Work is performed indoors in the office and in meeting rooms.
Physical:
Shall possess the physical, mental and emotional ability to perform the essential duties of the position without the threat of hazard to self or others. Employees require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; ability to communicate verbally to exchange work long hours from work station. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Vision:
See in normal visual range with or without correction; vision sufficient to read computer screens, printed documents, and overhead presentations, and to operate assigned equipment.
Hearing:
Hear in the normal audio range with or without correction and wear headsets for prolonged periods of time.
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