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Responsible for scheduling patients for outpatient services, including coordinating appointments across multiple departments. Duties include pre-registration, insurance verification, and obtaining prior authorizations. Oversees surgical boarding processes to ensure all documentation and clearances are completed before procedures. Provides specialized scheduling and administrative support for orthopedic services, ensuring timely communication between patients, providers, and surgical teams. Maintains accurate records and compliance with organizational and regulatory standards.
Essential Functions

Responds to calls including patients, physicians, physicians' office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.
Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages.
Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.
Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.
Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.
Obtains information from patient health insurance or managed care identification card.
Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.
Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.
Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires.
Attends all required safety training programs and can describe responsibilities related to general safety, department/service safety, and specific job-related hazards.
Follows the hospital exposure control plans/blood borne and airborne pathogens.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Promotes effective working relations and works effectively as part of a department/unit team inter- and intra-departmental to facilitate the department’s/unit’s ability to meet its goals and objectives.
Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.
Qualifications

Required
High School Diploma or equivalent.
One year of experience in a healthcare setting—prefer registration/scheduling, unit secretary or medical billing.
30 WPM typing.
Customer service experience.
Telephone experience.
Preferred
One year of secretarial training or equivalent experience.
Experience with CONTACT, Epic, Outlook, third-party validation insurance websites and medical terminology.
Benefits

Comprehensive benefits package.
On-demand pay program powered by Payactiv.
Discounts directory with deals on restaurants, phone plans, spas, and more.
Optional identity theft protection, home and auto insurance, pet insurance.
Traditional and Roth retirement options with service contributions and match savings.
Eligibility for benefits is determined by employment type and status.
Employment Details

Primary Location

– Taylor Hospital – 10000 Telegraph Rd – Taylor
Department Name

– Business Operations Imaging Scheduling – Corporate
Employment Type

– Full time
Shift

– Day (United States of America)
Weekly Scheduled Hours

– 40
Hours of Work

– 8:30 a.m. to 5:00 p.m.
Days Worked

– Variable
Weekend Frequency

– Variable weekends
Equal Employment Opportunity Statement

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.
You may request assistance in completing the application process by calling 616.486.7447.

#J-18808-Ljbffr
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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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