Credentialing Program Assistant
U.S. Department of Veterans Affairs, Fayetteville, AR, United States
Summary
Responsible for working collaboratively with leadership, healthcare providers, Credentialing & Privileging (C\&P) administrative specialists and other administrative teams in managing the Focused Professional Practice Evaluations and Ongoing Professional Practice Evaluations for the C\&P programs, providing guidance on processes, requirements and implementation.
Qualifications
This position is currently subject to consistency review that may result in a change in grade once concluded. If the Position Description is found to be at a lower grade – pay retention may not be authorized. To qualify for this position applicants must meet all requirements by the closing date of this announcement – 05/04/2026.
To qualify at the GS‑06 grade you must have one year of specialized experience equivalent to the GS‑05 level or higher and meet the specialized experience requirements. Specialized Experience: experience utilizing computer software such as SharePoint, Microsoft Office Suite and Adobe to create, edit and maintain accurate documentation.
To qualify at the GS‑07 grade you must have one year of specialized experience equivalent to the GS‑06 level or higher and meet the specialized experience requirements. Specialized Experience: experience managing credentialing and privileging processes – including Focused Professional Practice Evaluations and Ongoing Professional Practice Evaluations activities programs; experience utilizing computer software such as SharePoint, Microsoft Office Suite and Adobe to create, edit and maintain accurate documentation. There is no educational substitution for the GS‑06 or the GS‑07 level. For more information on these qualification standards please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Duties
Process credentialing and privileging documentation for providers
Assemble credentialing packets for Medical Staff Committees
Generate credentialing reports (Report Cards – compliance tracking)
Perform primary source verifications (licenses – NPDB – certifications)
Review credentialing files for completeness and accuracy
Perform VetPro access reviews and ensure system compliance
Track FPPE/OPPE completion and monitoring requirements
Identify discrepancies and request corrections from providers
Conduct first‑level review of FPPE/OPPE documentation
Analyze credentialing data trends and identify issues
Enter and maintain credentialing data in VetPro and databases
Track provider licensure, certifications and expiration timelines
Maintain tracking systems for credentialing requirements
Track and process provider exit reviews and reporting requirements
Coordinate with external agencies (licensing boards – NPDB)
Communicate deficiencies and requirements to stakeholders
Conduct audits of credentialing files and monitoring systems
Maintain documentation and audit trails for credentialing actions
Maintain credentialing records in compliance with regulations
Monitor credentialing workflows and ensure compliance timelines
Ensure compliance with Joint Commission and VA standards
Assist in implementing credentialing processes and updates
Provide guidance to staff on credentialing procedures
Identify issues requiring escalation to supervisor
Provide administrative and technical support to the C\&P program
Perform additional administrative support duties as assigned
Support special projects and credentialing initiatives
Communicate and coordinate with providers, clinical staff and external entities
Extract and organize data from systems (Excel – databases)
Support development of credentialing forms and tracking tools
Promotion potential: the selectee may be promoted to full performance level without further competition when all regulatory, qualification and performance requirements are met
Selection at a lower grade level does not guarantee promotion to the full performance level
Work Schedule: Monday to Friday 7:30 a.m. to 4:00 p.m. – subject to change based on the needs of the facility
Telework: this position may be authorized for telework – eligibility will be discussed during the interview process
Position Description/PD#: Credentialing Program Assistant/PD03348A and PD03347A; Relocation/Recruitment Incentives: not authorized; Critical Skills Incentive (CSI): not approved; Permanent Change of Station (PCS): not authorized
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Responsible for working collaboratively with leadership, healthcare providers, Credentialing & Privileging (C\&P) administrative specialists and other administrative teams in managing the Focused Professional Practice Evaluations and Ongoing Professional Practice Evaluations for the C\&P programs, providing guidance on processes, requirements and implementation.
Qualifications
This position is currently subject to consistency review that may result in a change in grade once concluded. If the Position Description is found to be at a lower grade – pay retention may not be authorized. To qualify for this position applicants must meet all requirements by the closing date of this announcement – 05/04/2026.
To qualify at the GS‑06 grade you must have one year of specialized experience equivalent to the GS‑05 level or higher and meet the specialized experience requirements. Specialized Experience: experience utilizing computer software such as SharePoint, Microsoft Office Suite and Adobe to create, edit and maintain accurate documentation.
To qualify at the GS‑07 grade you must have one year of specialized experience equivalent to the GS‑06 level or higher and meet the specialized experience requirements. Specialized Experience: experience managing credentialing and privileging processes – including Focused Professional Practice Evaluations and Ongoing Professional Practice Evaluations activities programs; experience utilizing computer software such as SharePoint, Microsoft Office Suite and Adobe to create, edit and maintain accurate documentation. There is no educational substitution for the GS‑06 or the GS‑07 level. For more information on these qualification standards please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Duties
Process credentialing and privileging documentation for providers
Assemble credentialing packets for Medical Staff Committees
Generate credentialing reports (Report Cards – compliance tracking)
Perform primary source verifications (licenses – NPDB – certifications)
Review credentialing files for completeness and accuracy
Perform VetPro access reviews and ensure system compliance
Track FPPE/OPPE completion and monitoring requirements
Identify discrepancies and request corrections from providers
Conduct first‑level review of FPPE/OPPE documentation
Analyze credentialing data trends and identify issues
Enter and maintain credentialing data in VetPro and databases
Track provider licensure, certifications and expiration timelines
Maintain tracking systems for credentialing requirements
Track and process provider exit reviews and reporting requirements
Coordinate with external agencies (licensing boards – NPDB)
Communicate deficiencies and requirements to stakeholders
Conduct audits of credentialing files and monitoring systems
Maintain documentation and audit trails for credentialing actions
Maintain credentialing records in compliance with regulations
Monitor credentialing workflows and ensure compliance timelines
Ensure compliance with Joint Commission and VA standards
Assist in implementing credentialing processes and updates
Provide guidance to staff on credentialing procedures
Identify issues requiring escalation to supervisor
Provide administrative and technical support to the C\&P program
Perform additional administrative support duties as assigned
Support special projects and credentialing initiatives
Communicate and coordinate with providers, clinical staff and external entities
Extract and organize data from systems (Excel – databases)
Support development of credentialing forms and tracking tools
Promotion potential: the selectee may be promoted to full performance level without further competition when all regulatory, qualification and performance requirements are met
Selection at a lower grade level does not guarantee promotion to the full performance level
Work Schedule: Monday to Friday 7:30 a.m. to 4:00 p.m. – subject to change based on the needs of the facility
Telework: this position may be authorized for telework – eligibility will be discussed during the interview process
Position Description/PD#: Credentialing Program Assistant/PD03348A and PD03347A; Relocation/Recruitment Incentives: not authorized; Critical Skills Incentive (CSI): not approved; Permanent Change of Station (PCS): not authorized
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