Security Operations Dispatcher
AdventHealth Corporate, Kissimmee, FL, United States
Security Operations Dispatcher
Utilizes Closed Circuit TV (CCTV) systems to monitor cameras and relay observed information to field responders per department procedures. Maintains logs of deceased patients and receives information regarding arrangements for the release of deceased patients. Utilizes phone and mass notification systems to notify stakeholders and leadership of significant events. Other duties as assigned. Answers emergency and non-emergency telephone calls for the security operations center. Monitors fire safety systems and dispatches appropriate resources when fire alarms are activated. Performs facility electronic lockdown as directed by department policy. Communicates and documents security officer activities for routine patrols, posting, and assignment of calls for service. Monitors and dispatches response to infant abduction alarms, medical gas alarms, and access control alarms. Documents calls for service utilizing Computer Aided Dispatch (CAD) software.
Knowledge, Skills, and Abilities:
Ability to maintain composure and ensure accuracy in assigning and documenting tasks in a fast-paced environment that includes frequent interruptions, changes in priorities, and under stressful circumstances
High security awareness
Ability to maintain confidentiality in all matters pertaining to patients, visitors, and/or employees
Communications skills must focus on customer service by maintaining proper telephone and radio etiquette
Must be able to read, write, speak, and have good comprehension of conversational English
Basic computer skills and knowledge of Microsoft Office
Knowledge of security and fire systems, software and technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided Dispatching, and Physical Security Information Management systems
Education:
High School Grad or Equiv
Field of Study: N/A
Work Experience:
Knowledge and experience in the National Incident Management System (NIMS) and Hospital Incident Command System (HICS) [Preferred]
Prior dispatching experience in healthcare security, law enforcement, or fire/emergency medical services [Preferred]
Licenses and Certifications:
Basic Life Support CPR Cert (BLS)[Preferred]
Driver's License (DL)[Preferred]
International Association for Healthcare Security and Safety (IAHSS) [Preferred]
Certified Healthcare Security Officer (CHSO) [Preferred]
Physical Requirements: (Please click the link below to view work requirements) Physical Requirements https://tinyurl.com/mte9kpcf
Pay Range: $17.63 $28.20
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Utilizes Closed Circuit TV (CCTV) systems to monitor cameras and relay observed information to field responders per department procedures. Maintains logs of deceased patients and receives information regarding arrangements for the release of deceased patients. Utilizes phone and mass notification systems to notify stakeholders and leadership of significant events. Other duties as assigned. Answers emergency and non-emergency telephone calls for the security operations center. Monitors fire safety systems and dispatches appropriate resources when fire alarms are activated. Performs facility electronic lockdown as directed by department policy. Communicates and documents security officer activities for routine patrols, posting, and assignment of calls for service. Monitors and dispatches response to infant abduction alarms, medical gas alarms, and access control alarms. Documents calls for service utilizing Computer Aided Dispatch (CAD) software.
Knowledge, Skills, and Abilities:
Ability to maintain composure and ensure accuracy in assigning and documenting tasks in a fast-paced environment that includes frequent interruptions, changes in priorities, and under stressful circumstances
High security awareness
Ability to maintain confidentiality in all matters pertaining to patients, visitors, and/or employees
Communications skills must focus on customer service by maintaining proper telephone and radio etiquette
Must be able to read, write, speak, and have good comprehension of conversational English
Basic computer skills and knowledge of Microsoft Office
Knowledge of security and fire systems, software and technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided Dispatching, and Physical Security Information Management systems
Education:
High School Grad or Equiv
Field of Study: N/A
Work Experience:
Knowledge and experience in the National Incident Management System (NIMS) and Hospital Incident Command System (HICS) [Preferred]
Prior dispatching experience in healthcare security, law enforcement, or fire/emergency medical services [Preferred]
Licenses and Certifications:
Basic Life Support CPR Cert (BLS)[Preferred]
Driver's License (DL)[Preferred]
International Association for Healthcare Security and Safety (IAHSS) [Preferred]
Certified Healthcare Security Officer (CHSO) [Preferred]
Physical Requirements: (Please click the link below to view work requirements) Physical Requirements https://tinyurl.com/mte9kpcf
Pay Range: $17.63 $28.20
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.