Helpdesk Support Specialist
TEKsystems, Madison, WI, United States
Overview
The Helpdesk Support Specialist provides first-level technical support to internal users, ensuring reliable access to hardware, software, and systems required for daily operations. This role serves as the initial point of contact for IT issues, delivering timely, professional support while escalating more complex problems as needed. The ideal candidate is customer-focused, technically curious, and comfortable supporting a diverse user base in a fast-paced environment.
Responsibilities
Serve as the primary contact for IT support requests via ticketing system, phone, email, and in-person
Diagnose and resolve common hardware, software, network, printer, and peripheral issues
Provide support for Windows operating systems, Microsoft 365, and standard business applications
Perform user account management tasks (password resets, access changes, new user onboarding/offboarding)
Document issues, troubleshooting steps, and resolutions accurately within the ticketing system
Escalate unresolved or complex issues to Tier 2/Infrastructure teams following established procedures
Support onboarding of new employees with equipment setup, system access, and basic training
Follow IT policies, security protocols, and data protection standards
Contribute to knowledge base articles and process improvement initiatives
Deliver professional, patient, and courteous service to users with varying technical skill levels
Qualifications
1-3 years of experience in a helpdesk, technical support, or IT customer service role
Basic understanding of networking concepts (LAN/WAN, Wi-Fi, VPN)
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Strong troubleshooting and problem-solving skills
Clear verbal and written communication abilities
Ability to prioritize tasks and manage multiple support requests efficiently
Job Type & Location
Contract position based out of Madison, WI.
Pay & Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on the job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison, WI.
Application Deadline
This position is anticipated to close on May 11, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The Helpdesk Support Specialist provides first-level technical support to internal users, ensuring reliable access to hardware, software, and systems required for daily operations. This role serves as the initial point of contact for IT issues, delivering timely, professional support while escalating more complex problems as needed. The ideal candidate is customer-focused, technically curious, and comfortable supporting a diverse user base in a fast-paced environment.
Responsibilities
Serve as the primary contact for IT support requests via ticketing system, phone, email, and in-person
Diagnose and resolve common hardware, software, network, printer, and peripheral issues
Provide support for Windows operating systems, Microsoft 365, and standard business applications
Perform user account management tasks (password resets, access changes, new user onboarding/offboarding)
Document issues, troubleshooting steps, and resolutions accurately within the ticketing system
Escalate unresolved or complex issues to Tier 2/Infrastructure teams following established procedures
Support onboarding of new employees with equipment setup, system access, and basic training
Follow IT policies, security protocols, and data protection standards
Contribute to knowledge base articles and process improvement initiatives
Deliver professional, patient, and courteous service to users with varying technical skill levels
Qualifications
1-3 years of experience in a helpdesk, technical support, or IT customer service role
Basic understanding of networking concepts (LAN/WAN, Wi-Fi, VPN)
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Strong troubleshooting and problem-solving skills
Clear verbal and written communication abilities
Ability to prioritize tasks and manage multiple support requests efficiently
Job Type & Location
Contract position based out of Madison, WI.
Pay & Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on the job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison, WI.
Application Deadline
This position is anticipated to close on May 11, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr