Front Desk Agent/Renaissance St. Louis Airport
StepStone Hospitality, St Louis, MO, United States
Front Desk Agent
Full-time position
Shifts: 7:00am-3:30pm and 3:00pm-11:30pm (some possible mid-shifts)
Weekend availability is needed and not-negotiable
At Renaissance Hotels, we believe in helping our guests discover unexpected experiences. We are known for delivering distinctive service, local discovery, and elevated hospitality in a full-service hotel environment.
We are seeking a professional, service-driven Front Desk Agent to join our team and serve as the face of our hotel. If you thrive in a fast-paced setting and enjoy creating memorable guest experiences, we'd love to meet you.
The Front Desk Agent is responsible for delivering exceptional guest service while efficiently managing check-in, check-out, guest inquiries, and guest requests. This role plays a critical part in shaping first and last impressions of the hotel experience.
Key Responsibilities:
Greet guests warmly and provide a welcoming arrival experience
Prepare for and acknowledge our loyalty members and return guests
Process check-ins and check-outs accurately and efficiently
Handle room assignments, special requests, and upgrades
Respond promptly and professionally to guest inquiries and concerns
Maintain accurate billing and cash handling procedures
Promote hotel amenities, outlets, and local experiences
Requirements:
Previous hotel or customer service experience preferred
Ability to multitask in a fast-paced environment
Pushing, bending, stooping, upward reaching, manual dexterity
Hearing, writing, typing
Minimum lifting/pulling of 20 pounds
Standing for majority of shift
High school education required. Relevant training and experience and additional education preferred.
Benefits:
401(k) matching
Medical, Dental, and Vision Insurance (for eligible associates)
Paid Time off/paid holidays after 90 days
Life insurance
Hotel discount program
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EOE/M/F/V/D.
Full-time position
Shifts: 7:00am-3:30pm and 3:00pm-11:30pm (some possible mid-shifts)
Weekend availability is needed and not-negotiable
At Renaissance Hotels, we believe in helping our guests discover unexpected experiences. We are known for delivering distinctive service, local discovery, and elevated hospitality in a full-service hotel environment.
We are seeking a professional, service-driven Front Desk Agent to join our team and serve as the face of our hotel. If you thrive in a fast-paced setting and enjoy creating memorable guest experiences, we'd love to meet you.
The Front Desk Agent is responsible for delivering exceptional guest service while efficiently managing check-in, check-out, guest inquiries, and guest requests. This role plays a critical part in shaping first and last impressions of the hotel experience.
Key Responsibilities:
Greet guests warmly and provide a welcoming arrival experience
Prepare for and acknowledge our loyalty members and return guests
Process check-ins and check-outs accurately and efficiently
Handle room assignments, special requests, and upgrades
Respond promptly and professionally to guest inquiries and concerns
Maintain accurate billing and cash handling procedures
Promote hotel amenities, outlets, and local experiences
Requirements:
Previous hotel or customer service experience preferred
Ability to multitask in a fast-paced environment
Pushing, bending, stooping, upward reaching, manual dexterity
Hearing, writing, typing
Minimum lifting/pulling of 20 pounds
Standing for majority of shift
High school education required. Relevant training and experience and additional education preferred.
Benefits:
401(k) matching
Medical, Dental, and Vision Insurance (for eligible associates)
Paid Time off/paid holidays after 90 days
Life insurance
Hotel discount program
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EOE/M/F/V/D.