Staybridge Suites - Front Office Supervisor
Lexima, Wichita, KS, United States
Front Office Supervisor
The Staybridge Suites (NE Wichita) is looking for a Front Office Supervisor who assists in managing the daily operations of the front desk to ensure exceptional guest service and efficient hotel operations. This role supports front desk team members, resolves guest concerns, and ensures brand standards are consistently followed to deliver a high level of hospitality.
Responsibilities
Supervise front desk agents during assigned shifts and ensure smooth daily operations
Ensure all guests are greeted and assisted in a friendly, professional manner
Monitor check-in and check-out processes for efficiency and accuracy
Ensure proper cash handling, billing accuracy, and folio management
Ensure compliance with hotel procedures, policies, and brand standards
Handle guest concerns, complaints, and service recovery in a professional and timely manner
Provide assistance with reservations, room assignments, and special requests
Ensure VIP guests, Hilton Honors members, and group guests receive appropriate recognition and service
Qualifications
High school diploma or equivalent required; hospitality or business education preferred
Minimum 12 years hotel front desk experience required
Previous supervisory or leadership experience preferred
Strong customer service and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work flexible schedules including nights, weekends, and holidays
Experience with hotel property management systems preferred
Physical Requirements
Ability to stand for extended periods of time
Ability to lift up to 25 pounds occasionally
Ability to perform tasks requiring bending, reaching, and movement around the front desk area
The Staybridge Suites (NE Wichita) is looking for a Front Office Supervisor who assists in managing the daily operations of the front desk to ensure exceptional guest service and efficient hotel operations. This role supports front desk team members, resolves guest concerns, and ensures brand standards are consistently followed to deliver a high level of hospitality.
Responsibilities
Supervise front desk agents during assigned shifts and ensure smooth daily operations
Ensure all guests are greeted and assisted in a friendly, professional manner
Monitor check-in and check-out processes for efficiency and accuracy
Ensure proper cash handling, billing accuracy, and folio management
Ensure compliance with hotel procedures, policies, and brand standards
Handle guest concerns, complaints, and service recovery in a professional and timely manner
Provide assistance with reservations, room assignments, and special requests
Ensure VIP guests, Hilton Honors members, and group guests receive appropriate recognition and service
Qualifications
High school diploma or equivalent required; hospitality or business education preferred
Minimum 12 years hotel front desk experience required
Previous supervisory or leadership experience preferred
Strong customer service and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work flexible schedules including nights, weekends, and holidays
Experience with hotel property management systems preferred
Physical Requirements
Ability to stand for extended periods of time
Ability to lift up to 25 pounds occasionally
Ability to perform tasks requiring bending, reaching, and movement around the front desk area