Administrative Assistant

EMCOR Group - - Responsibilities: Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors; Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently; Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer; Reassign work as needed to manage customer's expectations, making judgements based on current workloads and priorities; Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports