Patron Services Specialist (PT)
The Town of Parker, Denver, CO, United States
SUPERVISION RECEIVED
Works under the general supervision of the Front of House Coordinator.
SUPERVISION EXERCISED
None.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administrates processing for ticket sales, exchanges, and gift cards in the box office. Under the general guidance of the Patron Services Manager and/or Patron Services Lead, executes comp ticket and group sale requests.
In House Lead capacity, oversees lobby and theater during performances, ensuring safety and quality standards are met. Works with the Outreach Specialist to train and schedule ushers. Maintains accessibility equipment. Coordinates with the Box Office staff, Technical staff, Administrative staff and Concessions staff to ensure smooth running of all performances with emphasis on public safety and an enjoyable audience experience. Reviews customer requests for service to evaluate levels of service, types of requests or problems. Assist in the management of box office finances including handling of cash, checks and credit card payments from tickets, merchandise, and concessions income.
When directed, work with the Town of Parker finance department to oversee daily financial reconciliation reports.
Provide excellent customer service and ensures the same from all assigned staff. Create positive relationships with facility users and renters and works to resolve problems. Responds to inquiries and issues from the public; prepares correspondence in response to requests for information, complaints and other public information matters. Researches and resolves complaints and problems.
Administrative
Tracking of UPS and FedEx shipments, transaction of art sales in Xplor including completion of artist commission check requests, break room maintenance and dishes, mail distribution, scheduling of Spektrix and IT SysAid requests as necessary, and other duties as needed.
Concierge
Serve as first point of contact daily for all visitors to PACE, greet and direct visitors, vendors and renters; locate cultural arts personnel as needed, answer questions about shows, instructors, classes & cultural arts facilities, show theater and give tours.
Classes & Events
First point of contact, register people, accept payment and process in Xplor, print class registers for instructors, answer questions concerning classes and instructors or direct individuals to Education and Events Department personnel when necessary on phone and in person, and assist class/event attendees when necessary.
Security
Has a general understanding of all facility operations, including basic technical equipment, open and lock up, and custodial procedures. May staff these functions from time to time depending on scheduling needs.
The ability to work a flexible schedule including evening and weekend hours is required. Holiday work may be required.
PERIPHERAL DUTIES
Works on special projects as assigned. Works on Townwide initiatives and programs as assigned.
EDUCATION AND EXPERIENCE
One (1) to three (3) years of experience in ticketing, box office or a closely related area preferred. Associate's degree or college courses in business, accounting, liberal arts or related area preferred.
Responsible Alcohol Service Certification, or the ability to obtain certification upon hire in order to execute responsible sales of and service regarding alcohol sold on the premises.
Knowledge of, experience in and/or strong interest in arts and culture is preferred.
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES
Ability to establish and maintain effective working relationships with Town officials, community organizations, the public, promoters, coworkers and supervisors.
Strong customer service skills and a willingness to help people.
Knowledge of principles of sales and promotions.
Knowledge of and ability to apply basic analytical, math and accounting skills.
Working knowledge of computers and modern office practices and procedures. Extensive knowledge of word processing and various software packages related to sales including, but not limited to, Microsoft Office. Knowledge of Spektrix ticketing system is preferred, but not required.
Ability to effectively foster relationships with the public and to handle stressful situations.
Ability to interact with a broad range of people to effectively accomplish assigned tasks or projects.
Must be flexible and able to handle multiple tasks and conflicting priorities. Must be able to work under and adhere to deadlines, even under stressful or difficult situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to follow both verbal and written instructions, and the ability to issue clear and concise verbal and/or written instructions to others and report operations verbally or in written form.
Ability to assist in setting up events and exhibits.
Ability to work flexible hours including mostly weekends, evenings, and holidays as workload demands and as assigned.
Ability to pass a pre-employment drug screen and background.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Various computers, software packages, ticket scanners, iPads, personal automobile, telephones, copy machines, printers and small hand tools.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, use hands, fingers, handle, feel, or operate objects, and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms. Employee is required to drive.
Employee must communicate clearly and effectively; must understand and be understood.
Occasionally, the employee may be required to climb and balance. The employee must occasionally carry, pull, push, or lift up to 20 pounds.
ADDITIONAL INFORMATION
Parker is committed to maintaining a friendly, home town atmosphere. We place a premium on teamwork and participation while encouraging creativity and individual initiative. We believe that through collaboration leadership can occur at all levels. We take our commitments seriously and strive to reach positive solutions.
The duties of the job description are to be performed by demonstrating the Town’s core values of Commitment to Quality Service, Integrity, Innovation and Teamwork. This job description does not intend to list every function of the position, does not constitute an employment agreement, and is subject to change.
The Town of Parker is an Equal Opportunity Employer.
Please contact jobs@parkeronline.org with questions regarding this position.
#J-18808-Ljbffr
Works under the general supervision of the Front of House Coordinator.
SUPERVISION EXERCISED
None.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administrates processing for ticket sales, exchanges, and gift cards in the box office. Under the general guidance of the Patron Services Manager and/or Patron Services Lead, executes comp ticket and group sale requests.
In House Lead capacity, oversees lobby and theater during performances, ensuring safety and quality standards are met. Works with the Outreach Specialist to train and schedule ushers. Maintains accessibility equipment. Coordinates with the Box Office staff, Technical staff, Administrative staff and Concessions staff to ensure smooth running of all performances with emphasis on public safety and an enjoyable audience experience. Reviews customer requests for service to evaluate levels of service, types of requests or problems. Assist in the management of box office finances including handling of cash, checks and credit card payments from tickets, merchandise, and concessions income.
When directed, work with the Town of Parker finance department to oversee daily financial reconciliation reports.
Provide excellent customer service and ensures the same from all assigned staff. Create positive relationships with facility users and renters and works to resolve problems. Responds to inquiries and issues from the public; prepares correspondence in response to requests for information, complaints and other public information matters. Researches and resolves complaints and problems.
Administrative
Tracking of UPS and FedEx shipments, transaction of art sales in Xplor including completion of artist commission check requests, break room maintenance and dishes, mail distribution, scheduling of Spektrix and IT SysAid requests as necessary, and other duties as needed.
Concierge
Serve as first point of contact daily for all visitors to PACE, greet and direct visitors, vendors and renters; locate cultural arts personnel as needed, answer questions about shows, instructors, classes & cultural arts facilities, show theater and give tours.
Classes & Events
First point of contact, register people, accept payment and process in Xplor, print class registers for instructors, answer questions concerning classes and instructors or direct individuals to Education and Events Department personnel when necessary on phone and in person, and assist class/event attendees when necessary.
Security
Has a general understanding of all facility operations, including basic technical equipment, open and lock up, and custodial procedures. May staff these functions from time to time depending on scheduling needs.
The ability to work a flexible schedule including evening and weekend hours is required. Holiday work may be required.
PERIPHERAL DUTIES
Works on special projects as assigned. Works on Townwide initiatives and programs as assigned.
EDUCATION AND EXPERIENCE
One (1) to three (3) years of experience in ticketing, box office or a closely related area preferred. Associate's degree or college courses in business, accounting, liberal arts or related area preferred.
Responsible Alcohol Service Certification, or the ability to obtain certification upon hire in order to execute responsible sales of and service regarding alcohol sold on the premises.
Knowledge of, experience in and/or strong interest in arts and culture is preferred.
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES
Ability to establish and maintain effective working relationships with Town officials, community organizations, the public, promoters, coworkers and supervisors.
Strong customer service skills and a willingness to help people.
Knowledge of principles of sales and promotions.
Knowledge of and ability to apply basic analytical, math and accounting skills.
Working knowledge of computers and modern office practices and procedures. Extensive knowledge of word processing and various software packages related to sales including, but not limited to, Microsoft Office. Knowledge of Spektrix ticketing system is preferred, but not required.
Ability to effectively foster relationships with the public and to handle stressful situations.
Ability to interact with a broad range of people to effectively accomplish assigned tasks or projects.
Must be flexible and able to handle multiple tasks and conflicting priorities. Must be able to work under and adhere to deadlines, even under stressful or difficult situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to follow both verbal and written instructions, and the ability to issue clear and concise verbal and/or written instructions to others and report operations verbally or in written form.
Ability to assist in setting up events and exhibits.
Ability to work flexible hours including mostly weekends, evenings, and holidays as workload demands and as assigned.
Ability to pass a pre-employment drug screen and background.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Various computers, software packages, ticket scanners, iPads, personal automobile, telephones, copy machines, printers and small hand tools.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, use hands, fingers, handle, feel, or operate objects, and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms. Employee is required to drive.
Employee must communicate clearly and effectively; must understand and be understood.
Occasionally, the employee may be required to climb and balance. The employee must occasionally carry, pull, push, or lift up to 20 pounds.
ADDITIONAL INFORMATION
Parker is committed to maintaining a friendly, home town atmosphere. We place a premium on teamwork and participation while encouraging creativity and individual initiative. We believe that through collaboration leadership can occur at all levels. We take our commitments seriously and strive to reach positive solutions.
The duties of the job description are to be performed by demonstrating the Town’s core values of Commitment to Quality Service, Integrity, Innovation and Teamwork. This job description does not intend to list every function of the position, does not constitute an employment agreement, and is subject to change.
The Town of Parker is an Equal Opportunity Employer.
Please contact jobs@parkeronline.org with questions regarding this position.
#J-18808-Ljbffr